Job Description
The Client Care & Scheduling Coordinator is responsible for managing incoming customer inquiries, scheduling estimates and moves, coordinating customer communication, and supporting administrative and marketing activities.
The ideal candidate is friendly, professional, organized, and comfortable managing multiple tasks throughout the day while maintaining excellent customer service.
Employment Type
Part-Time, 90-Day Contract (with opportunity for permanent employment)
This position is offered as an initial 90-day contract. At the end of the contract, performance, business needs, and overall fit will be reviewed. Candidates who demonstrate strong communication, reliability, organization, and a commitment to excellent customer service may be offered a permanent position with opportunities for additional hours and increased responsibilities as Runstar Moving Services continues to grow.
Responsibilities
- Answer incoming customer phone calls
- Return missed calls and respond to voicemail messages
- Respond to customer emails, text messages, and social media inquiries
- Complete customer intake forms and gather move details
- Schedule estimates and moving services
- Follow up on pending estimates and customer inquiries
- Confirm upcoming moves and communicate scheduling updates
- Maintain accurate customer records and notes
- Coordinate customer information with operations and moving crews
- Request Google reviews from completed customers
- Assist with social media posting and online customer engagement
- Perform general administrative and office support tasks
- Assist with invoicing and customer record management
Qualifications
- Minimum 2 years of customer service, administrative, scheduling, or office experience
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Professional and confident phone manner
- Ability to multitask and prioritize effectively
- Comfortable working independently in a remote environment
- Strong attention to detail
- Proficient with computers, email, and Microsoft Office or Google Workspace
- Experience with CRM or scheduling software is an asset
- QuickBooks experience is considered a strong asset
- Experience in moving, logistics, property management, trades, restoration, real estate, or service industries is an asset
Remote Work Requirements
Applicants must have:
- A reliable laptop or computer suitable for daily business use
- High-speed internet connection
- Reliable cell phone service with strong reception
- A quiet and professional workspace suitable for customer phone calls
- Ability to attend occasional in-person training or meetings in the Lower Mainland
Pay: From $700.00 per week
Benefits:
Application question(s):
- Do you have a reliable laptop/computer, high-speed internet, and a quiet home workspace suitable for answering customer calls?
- Are you comfortable answering incoming customer calls throughout the workday and making outbound follow-up calls to potential customers?
Experience:
- Project scheduling: 1 year (required)
Language:
- English Fluently (required)
Work Location: Remote
