Help Workers Get Home Safe. Help Clients Succeed. Work With A-Players.
Most Client Success jobs are about answering tickets and solving problems after they happen.
This isn't one of those jobs.
At 1Life, our clients are the heroes. They're the business owners, safety leaders, and managers responsible for making sure their people go home safe at the end of the day.
Your role is to help them succeed.
As a Client Success Specialist, you'll guide clients through implementation, adoption, and optimization of the 1Life platform so they can build safer workplaces, strengthen their businesses, and create greater peace of mind for themselves and their teams.
When our clients win, workers go home safe.
When workers go home safe, families win.
The Opportunity
We're looking for someone who genuinely loves helping people succeed.
Someone who builds relationships naturally, embraces technology, solves problems, and takes ownership without being asked.
This is not a passive support role.
You'll become a trusted advisor to clients, helping them maximize value from the platform while driving adoption, engagement, retention, and growth.
What You'll Do
- Onboard and train new clients
- Build strong relationships with business owners and administrators
- Help clients achieve successful software adoption
- Troubleshoot challenges and coordinate solutions
- Proactively engage underutilized accounts
- Gather client feedback and influence product improvements
- Identify opportunities for client growth and expansion
Who Thrives Here - You will likely thrive if you:
- Genuinely care about people
- Love learning new technology
- Take ownership
- Bring solutions, not problems
- Communicate exceptionally well
- Follow through on commitments
- Are organized and self-directed
- Enjoy working with ambitious, high-performing teammates
This Role Is Not For You If
- You need constant supervision
- You wait to be told what to do
- You dislike learning new technology
- You avoid accountability
- You're comfortable with mediocrity
Qualifications
- Minimum 3 years of experience in Client Success, Account Management, Technical Support, SaaS, Training, or a similar role
- Strong communication, organizational, and problem-solving skills
- Ability to learn technology quickly and work independently
Experience in SaaS, Workplace Safety, Occupational Health & Safety, or Technical Support is an asset.
Location
Full-time, in-office position in Winnipeg, Manitoba.
How to Apply
Please submit:
- Your resume
- A 3-5 minute video answering the following questions:
- Why are you interested in this role?
- Tell us about a time you took ownership of a problem and what happened.
- What is one technology or AI tool you've recently learned and how did you teach yourself?
Applications submitted without a video will not be considered.
We can teach safety. We can teach software. We cannot teach genuine care for people, ownership, curiosity, and a desire to help others succeed.
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Are you legally able to work in Canada?
- Did you remember to submit your video?
Education:
Experience:
- Safety or Client Succcess: 3 years (required)
Language:
Work Location: In person
