Fixed Operations Manager - Red Deer
Who we are:
We know that memories made around the campfire with friends and family last a lifetime because we do it ourselves! Our mission at ArrKann is the same as it’s been since 1977: to give our customers the exceptional service, selection, and expertise they need to embrace the RV lifestyle.
Employees tell us they like working with ArrKann because…
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We’re family-owned and operated – and have been for three generations. Our employees are like family. We’re closed on Sundays to give our staff time to spend with their loved ones and enjoy their own RV adventures!
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Our commitment to family extends to how we invest in the communities where we live and work. We sponsor events and initiatives that focus on helping families and children
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We have great people who are helpful, fun to work with, and good at what they do!
About the role:
Our Fixed Operations Manager do just that – they are responsible for overseeing the coordination and implementation of efficient practices to ensure customers receive the most professional and effective service for their Recreational Vehicles, as well as the oversight of the Parts and Accessories Department to maximize sales and profitability. Do you have a passion for the outdoors, camping, or RVing? Are you persuasive, driven, and looking for a challenge? If you have stellar customer service skills and are looking to gain experience in a new industry, this might be the career for you. You bring a positive attitude and exceptional hospitality, and we’ll provide you with the support, tools, and training you’ll need to help get people camping!
As Fixed Operations Manager, you’ll be responsible for:
- Ensuring the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep)
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Develop, monitor and achieve agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations
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Maintain and control parts and accessories inventory in order to meet or exceed the needs of walk-in customers and the Service Department.
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Effectively control the parts ordering and receiving functions
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Assuring the parts and service departments are properly staffed by recruiting, hiring and promoting the right people for the right positions
- Optimizing employee performance through effective ongoing evaluations, recognition, rewards and discipline/corrective management practices to produce expected results
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Making sure that the parts and service teams effectively communicate with internal and external customers in a timely way to produce positive results
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Developing, implementing and monitoring ongoing actions to sustain high customer satisfaction and loyalty
The selected candidate must be available weekdays, evenings, and Saturdays, but not Sundays!
About you:
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You're lively, outgoing, and enthusiastic by nature
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You enjoy meeting new and different people on a day-to-day basis
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You're often described as warm, helpful, and friendly, and can put others at ease and make them feel welcome
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You thrive in a role where you are handling multiple priorities and work at a quick pace to make sure everything goes smoothly
What you’ll get out of a career with ArrKann:
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A career - we’ve been growing! You can find our dealerships in Carstairs, Edmonton, Calgary, Grande Prairie, and Medicine Hat and we’re always looking for amazing people who want to build a career with us
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A voice! We know our people have great ideas and valuable feedback, and we encourage everyone to share their thoughts so we can continue to deliver an even better employee and customer experience
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A supportive, team-oriented, and fun work environment, where you can feel free to be yourself
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Professional and personal development opportunities. We are always learning, and want to make sure you have the support you need to build the skills you need to grow in your career
Requirements:
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High School Diploma
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Maintains a high level of professionalism and confidentiality
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Goal-oriented and achievement-driven
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Above-average communication skills
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Comfortable new software, MS Office, and social media
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Recreational Vehicle Knowledge considered an asset
If this sounds like you, we encourage you to apply! We thank all applicants for their interest; however, only those selected will be contacted.
To find out more about ArrKann Trailer & R.V. Centre, visit our website, or find us on Twitter, Facebook, or Instagram @ArrKannRV.
