Job Summary
This hands-on leadership position reports to the Manager, Facilities Operations and will direct the day-to-day oversight of our Maintenance Shop, Caretaking and Delivery teams. The successful candidate will demonstrate extensive technical expertise, a “can do” customer service attitude and the ability to positively lead a team to meet expectations. Previous experience supporting multiple building locations, including heritage buildings, required.
Working Conditions: Flexible schedule – must be able to work occasional weekends and be the lead on call person (24 hours per day, 7 days per week) responding to urgent and/or after hour situations at any Library location in the city. Multiple locations – this position is based out of our Maintenance Shop, but the successful candidate will typically travel in a Library vehicle extensively throughout the city on a daily basis. Physically demanding – the successful candidate will be required to have good mobility, lift a minimum of 50 pounds, setup and climb ladders, and work in high places.
Job Summary
The Assistant Manager, Facilities Operations, assists the Manager, Facilities Operations in overseeing safe and efficient building operations activities and maintenance work.
Reports to: Manager, Facilities Operations
Supervises: Mechanical Maintenance Assistants, Building Maintenance Assistants, Shop Supervisor and assists with supervision of Caretaking staff.
Responsibilities and Activities
- Day-to-day oversight of the activities of staff in the Maintenance Shop and in the Caretaking areas
- Timely identification and implementation of efficient, safe and cost-effective maintenance and building operations programs.
- Renovation and refurbishment programs which are completed on time, within budget, and which meet Library needs.
- Active development and maintenance of effective partnerships with vendors, contractors, and other trades.
- Safe and efficient operation of mechanical, electrical, HVAC, plumbing and life safety systems.
- To assist and fill in for the Manager, Facilities Operations as required.
Qualifications
Educational Qualifications: At least High School Diploma or equivalent, plus a Building Operator Certificate A or 4th Class Power Engineering, and/or Journeyman Trade designation.
Work Experience:
- A proven record of excellence of at least five years’ directly related recent full-time work experience, including experience in a supervisory position.
- Excellent customer service, interpersonal, and relationship-building skills and able to work with all levels of management.
- Superior communication (verbal and written), problem-solving, and decision-making skills
- Strong analytical and decision making skills in understanding, evaluating and analyzing complex problems, and identifying the optimum solution.
- Advanced technological literacy skills including blue print, specification and operating manual reading and interpretation.
Demonstrated Abilities:
Lead and manage change and succeed in a dynamic environment; lead and work as part of a team; apply creativity and innovation within an enterprise culture; analyze and organize for results; develop, monitor and control budgets; communicate effectively, orally and in writing; make timely decisions; evaluate and enhance performance and productivity; represent the Library; manage and use applicable computer technologies.
Specialized Knowledge and Practical Skills:
Best practices and emerging issues and trends in Facility Operations. Specifically:
- Project management
- Manage building automation control system.
- Manage preventative maintenance system and ability to troubleshoot building, mechanical and electrical systems.
- Manage operating and capital budgets
- Initiate programs for improving operating efficiencies
- Superior coaching, mentoring and training skills
- Review construction drawings and specifications
- Advise on upcoming construction and renovation projects
- Best practices in environmental management and sustainability programs.
- Ability to communicate effectively with contractors, suppliers, consultants, trades and all levels of in-house personnel and management.
Leadership Role:
- Positive and productive relationships and integration with other parts of the library system
- Leverages use of all available resources Timely identification and thorough analysis of factors including annual staffing and operations budget which affect assigned functions and the development of responsive and innovative action plans
- Effective evaluation, measurement and monitoring of assigned functions
- Active and focused participation in initiatives which support and enhance the accomplishment of system goals and objectives
- Creates a team of expert staff members who are committed to excellence in all endeavours
- Active and focused participation in initiatives which support and enhance the accomplishment of system goals and objectives Continuous development and growth
- Ensures the success of team staff members by:
- Effective selection of new staff members
- Ensuring workflow activities of staff members are coordinated in an effective and efficient manner
- Ensuring staff members set annual goals and meets with them to review them on a regular basis
- Ensuring a high standard of performance and a strong customer service orientation by providing regular feedback and enforcing procedures and standards
- Ensuring direct report receives written performance reviews on an annual basis or more frequently, if required
- Implementing disciplinary action including termination, as required
Work Environment:
- Mental demands associated with simultaneous and multiple priorities, multi-tasking, and a dynamic work environment
- Manages conflict effectively
- Contributes in a team/collaborative environment
- Physical demands associated with using a computer for long periods of time
- Moderate lifting, climbing ladders, using hand tools and driving
- On call and after hours responses to building emergencies required
Job Type: Full-time
Pay: $51.68-$63.11 per hour
Expected hours: 35 per week
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Tuition reimbursement
- Vision care
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Work Location: In person
