Virtec Canada is an authorized dealer for Xplornet Communications Inc and Securtek (a SaskTel company), providing rural internet access,phone services,home security and automation.
We are looking for an experienced installer to come join our our amazing team and grow with us. Your goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
This role will be responsible for the installation, service/repair and upgrading of residential and small business customer equipment. This includes satellite, fixed wireless, wireless routers,home phone, security cameras, home monitoring, and automation. The majority of work is completed outdoors in all weather conditions and includes climbing ladders.
We are looking for full-time/part-time employees and sub-contractors.
A successful candidate must be able to do the following:
Providing service and customer support during field visits or dispatches
Diagnosing errors or technical problems and determining proper solutions
Managing all on-site installation, repair, maintenance and test tasks
Maintaining accurate and timely service reports
Managing the inventory management cycle and annual counts. Returning inventory that requires repair.
Producing timely and detailed service reports
Audit previous installation and repair work to ensure standards have been met and if not, completing work at the customer premises for compliance
Operating a vehicle in a safe manner and use field automation systems
Following all company filed procedures and protocols
Cooperating with technical teams and sharing information across the organization
The ideal candidate will possess:
A valid driver’s G license and willingness to provide a driver’s abstract annually
Completion of post secondary education in a related field, such as electronics/telecommunication combined with a minimum of 2-3 years’ relevant work experience
Demonstrated experience in installation and repair of internet,phone, and security systems
Minimum of 2 years’ experience working in a customer-focused environment
Ability to work a flexible and rotating work schedule, including evenings and weekends
Strong knowledge of computers and basic troubleshooting of internet connections. Basic networking knowledge
Knowledge of working standards of Health and Safety, construction and CSA
Strong oral and written communication skills. Professionalism and tact in representing the company to our customers (both internal and external)
Ability to interpret and solve technical problems. Resourceful, courteous, honest and reliable.
Strong time management skills with attention to detail
Comfortable working in a fast-paced, dynamic environment
Independent and prudent judgement
Preferred experience with : CAT5, fibre, co-axe cables, mounting satellite dish, internet installs, home phone installs, security system installs.
Job Types: Full-time, Part-time, Temporary, Contract
Salary: $70,000.00 per year
- Day shift
- Monday to Friday
- field technician: 2 years (Required)
- Secondary School (Preferred)