We’re thrilled that you are interested in joining us here at the Amynta Group!
- Daily administration and coordination of customer service activities/monitor all incoming mail.
- Scan documents (invoices, inspections, claim updates etc.) that come in from mail and update claims portal/spread sheets with information.
- Liaise with the sales/dealer support team to coordinate in-field support (providing support for all sales levels with their inquiries on processes, updates on claims, providing templates for our systems process)
- Meet productivity objectives set by the department in terms of SLA’s and overall adherence to company service guidelines.
- Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and invoice adjustments.
- Enter warranty inspections.
- Record all claim information from phone calls, email enquiries and upload documents into the claims portal log system and PCRS for Sym-Tech and VCCI.
- Enter ECC invoice to the excel spreadsheet and email copy of every invoice copy to Accounting.
- Set up new users for Tire Gard, Body Gard & Appearance Gard claims portal (each set up for the TG portal requires a manual email to be created with 3 PDFs attached and a template to be sent)
- Handling majority of phone calls, providing claim updates to repair facilities.
- Guiding repair facilities through entering a claim on claims portal over the phone.
- Adjudicating Appearance-Gard claims as required. (create the PO and send to the repair facility)
- Administer GAP claims (advise on the process, receive the documents, review and complete the calculation and forward to the underwriters so they can create
the cheque)
- Reviewing Gap claims with end user and relaying coverage amounts and coverage limitations.
- Processing Loyalty credit for GAP claims.
- Handling initial call from customers and relay coverage limitations after the claim has been declined.
- Maintain a strong knowledge of Sym-Tech and VCCI products.
- Provide best in class customer service to external clients.
- Adapt quickly to systems changes and/or modifications.
- Additional duties, tasks and/or projects as required by Management
-
Daily administration and coordination of customer service activities/monitor all incoming mail.
-
Scan documents (invoices, inspections, claim updates etc.) that come in from mail and update claims portal/spread sheets with information.
-
Liaise with the sales/dealer support team to coordinate in-field support (providing support for all sales levels with their inquiries on processes, updates on claims, providing templates for our systems process)
-
Meet productivity objectives set by the department in terms of SLA’s and overall adherence to company service guidelines.
-
Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and invoice adjustments.
-
Enter warranty inspections.
-
Record all claim information from phone calls, email enquiries and upload documents into the claims portal log system and PCRS for Sym-Tech and VCCI.
-
Enter ECC invoice to the excel spreadsheet and email copy of every invoice copy to Accounting.
-
Set up new users for Tire Gard, Body Gard & Appearance Gard claims portal (each set up for the TG portal requires a manual email to be created with 3 PDFs attached and a template to be sent)
-
Handling majority of phone calls, providing claim updates to repair facilities.
-
Guiding repair facilities through entering a claim on claims portal over the phone.
-
Adjudicating Appearance-Gard claims as required. (create the PO and send to the repair facility)
-
Administer GAP claims (advise on the process, receive the documents, review and complete the calculation and forward to the underwriters so they can create
the cheque)
-
Reviewing Gap claims with end user and relaying coverage amounts and coverage limitations.
-
Processing Loyalty credit for GAP claims.
-
Handling initial call from customers and relay coverage limitations after the claim has been declined.
-
Maintain a strong knowledge of Sym-Tech and VCCI products.
-
Provide best in class customer service to external clients.
-
Adapt quickly to systems changes and/or modifications.
-
Additional duties, tasks and/or projects as required by Management
