Front-Desk Associate
Worldwide Furniture
Dartmouth, NS

Atrium Shopping Centre is Atlantic Canada’s leading furniture and home decor destination, with major tenants including Ashley Homestore, WorldWide Furniture, and Gallery 1 Furniture, amongst other reputable home decor companies.

Located in the Atrium, Worldwide Furniture has a current opening for a Full-Time Front-Desk Associate to join our team. The Front-Desk Associate is responsible for administrative and customer service activity within the store.

Job Responsibilities:

  • Responding promptly to customer inquiries – in phone and in person
  • Directing calls through the network
  • Providing support to sales staff as needed
  • Receiving and issuing customer payment
  • Running reports for Store Manager and Customer Service Manager as needed;
  • Performing closing procedures;
  • Working closely with Service Coordinator to ensure store service issues are dealt with promptly – following up with customers to schedule parts; scheduling exchange scheduling exchange orders.
  • Managing customer expectations regarding delivery and service issues;
  • Reviewing order schedule daily to prevent delivery/pick up issues;
  • Ensuring financing programs are sold accurately and processing
  • Other administrative duties as required.

Requirements:

Skills and Knowledge:

  • Passionate about customer service;
  • Strong organizational skills with the ability to multi task and prioritize effectively
  • Positive attitude, team-oriented.
  • Effective problem-solving skills;
  • Excellent attention to detail;
  • Strong computer skills – proficiency in Microsoft Office Suite

Education and Experience:

  • Previous experience in customer service is preferred;
  • High school diploma;

Other:

  • Criminal background check is required
  • Flexibility to work a variety of shifts is required.

How to Apply:

Please send a resume and cover letter in Word or PDF format. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Experience:

  • customer service: 1 year (Preferred)