RQ09900 - Int. Business Analyst
ONSITE - 222 Jarvis Street
From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home- From January 5, 2026, the candidate is required to work onsite 5 days a week fully
7 month contract
2 Openings - 2 Submissions
Government Services Integration Cluster - Ministry of Public and Business Service Delivery and Procurement
Roles and Responsibilities for this position include but not limited to:
Operations Audit Lead:
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Maintain SUS platform user lifecycle management processes
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Periodic platform user audit
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Client follow-up and remediation
Platform Log and Audit Lead:
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Product management of SUS Audit and common Logging components
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Specification documentation upkeep (requirements and system capabilities for platform and applications)
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User guide and training material upkeep.
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New requirements management (definition, implementation scheduling etc.)
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Implementation validation and sign-off
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Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
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Onboarding and project support for application audit
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High level effort and resource assessment
Performance and Security Analyst:
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Generate monthly reports on platform performance
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Monitor vulnerability reports and track security patching
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Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
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Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
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Audit status and issues
Service Inventory Manager:
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Manage SUS Service Description documentation
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Manage SUS components CI inventory (liaison to CMDB team)
Must Have:
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7+ years of experience as a Business Analyst.
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Demonstrated experience with setting up workshops with the business users.
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Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
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Demonstrated experience with planning and implementation of releases.
Ideal candidate should have the following experience:
o Experience with Cloud Services Kubernetes (OpenShift) & MS Azure
o Experience with reporting tools and concepts
o Demonstrate strong communication and problem-solving skills
o Demonstrate initiative and responsiveness
o Experience with CMDB concepts and methodologies
o Experience with Remedy and/or eSMT
