Requisition ID: 128356
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Contributes to the overall success of the Corporate and Commercial Banking Day to Day service team in Canada ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, sytems and knowledge
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day to day inquiries/investigations (i.e. balance inquiries, signature verifications, cheque testing, confirmations, account/loan investigations, etc.) and thereby adhering to established Operating Performance Commitments (OPCs)
Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications
Participated as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve servies
Responds promptly and effecively to service inquiries, concerns and complaints from Banking partners, with the ability to:
Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required
Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required
Facilitate decision making processes by providing timely, meaningful and easily available data
Understand how the Bank's risk appetite and risk culture should be considered in a day-to-day activities and decisions
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team
Perform other related duties as assigned
Post-secondary education or a minimum of 1-year of relavant working experience in Financial Services or related industry
Working knowledge of Corporate and Commercial products, services and procedures
Proven customer service skills, as well as flexibility to adapt to changing environments
Thorough knowledge of the Bank's transactional services
Effective communication (written and verbal), and organizational skills
Working knowledge of Microsoft Office suite
Work in a standard-office based environment at 4715 Tahoe Blvd in Mississauga
Provides national coverage between the hours of operation (8:30am - 8pm EST), shifts may vary
With every connection, you’ll ensure it’s an exceptional and memorable one. After all, your career is a journey – choose the path that will take you further. Say hello to Scotiabank.
Location(s): Canada : Ontario : Mississauga
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.