De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Position Summary
Reporting to the Director of Quality, the main responsibilities for the Quality Manager are to provide oversight and leadership to the AMO Quality Team, including QC inspectors, Trainers and Receivers, while assuring the quality of technical and quality record management, and any other applicable quality areas or functions. The Quality Manager's primary responsibility is to ensure maintenance activities are at all times performed in compliance with applicable regulations and approved publications, while ensuring that all maintenance activities are performed as documented in the approved Maintenance Policy Manual (MPM). Ensure the MPM complies with the Canadian Aviation Regulations and other regulatory body approvals as applicable. Serve as the key facilitator of TCCA external audits, and follow up on potential external findings. Support and collaborate with the internal corporate audit program.
Major Duties and Responsibilities:
- Provide leadership and management within the AMO (Aircraft Maintenance Organization) Quality department through a structural process of objective setting, performance appraisals, and individual development plans as appropriate. Establish an accountable quality organization by embracing and demonstrating responsible leadership principles. Encourage a culture of daily, weekly, and monthly reviews of performance.
- Ensure maintenance transactions including compliance with airworthiness directives, mandatory inspections, rectification of defects, overhauls, parts installation, and incomplete tasks are recorded accurately in the appropriate logbooks and records in accordance with the MPM (Maintenance Policy Manual), and CARs. Ensure compliance with all applicable regulations, and company-specific requirements related to the product quality and to day-to-day maintenance activities.
- Ensure that the MPM, and Procedures Manual are up to date and reflective of maintenance processes utilized at the AMO.
- Ensure compliance with the Quality Assurance Program within the MPM, and ensure all Quality Assurance requirements are met.
- Ensure components, parts, and materials utilized in maintaining aircraft and aeronautical components are properly certified and are airworthy. Perform oversight of the incoming inspection of components to ensure product and material conformity.
- Perform assigned inspection functions in accordance with DHC’s Maintenance Manual, Manufacturer’s Maintenance Manual Procedures, and applicable Federal Aviation Regulations to ensure that DHC's aircraft, engines, appliances, and components are maintained to the prescribed standards of airworthiness and serviceability.
- Provide direction to the Quality Control Program within Operations, including maintaining and improving product inspection plans, product identification and control processes. Oversee quality control inspections, resolution of supplier product issues, as well as non-conforming material control.
- Address internal audit findings identified by the Corporate Internal Audit Team in a timely manner through the implementation of appropriate preventative and corrective actions.
- Collaborate with the Supplier Quality Group to identify, trace and take action to improve supplier quality performance.
- Assist in the preparation of reports and documents pertaining to Transport Canada.
- Provide guidance and assistance to maintenance personnel to maintain and enhance compliance to policies, and procedures, consistently.
- Assist with training personnel in standards of workmanship in accordance with MPM.
- Assure the quality of maintenance records, and respond to any service difficulty reports in accordance with the MPM.
- Assist with safety and housekeeping checks of the hangar and line work areas.
Experience and Education Requirements:
- A valid AME (Aircraft Maintenance Engineer) License, or a Bachelor’s degree in engineering or an aerospace related program. An equivalent combination of education and experience will be considered.
- Excellent interpersonal skills and the ability to manage conflicts successfully while being respectful to colleagues is considered of paramount importance to success in this position.
- A strong background and understanding of Canadian Aviation Regulations 571 & 573.
- Demonstrated ability to communicate effectively both orally and in writing, especially in facilitating understanding of findings of non-compliance amongst all stakeholders.
- Minimum 3 years' experience leading a team, including managing performance, succession planning and team building.
- Minimum 5 years’ working in an AMO environment.
- Experience in AMO management and AMO QMS, including monitoring the performance of aircraft maintenance processes.
- Experience performing quality assessments including prior audit experience related to the AS9110 or AF9000 plus Quality Standards.
- Accreditation as a Certified Quality Manager or Professional Engineer is considered an asset.
- Experience with Enterprise or Material Resource Planning software (i.e., Visual Manufacturing or IFS) is an asset.
- Working knowledge of Microsoft Office applications including Excel, Word, and PowerPoint.
- Good organizational skills and ability to work independently with minimum supervision and direction.
Please Note this role will close on Friday September 13, 2024
At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.
