Job description
We are seeking a dedicated and experienced Supervisor to join our team. The ideal candidate will play a vital role in overseeing daily operations, ensuring excellent guest service, and leading a team to achieve organizational goals. This position requires strong leadership skills, outstanding customer service abilities, and a solid understanding of cash-handling procedures. The responsibilities of this role include those outlined below as a Casino Cage Supervisor. Candidates must have prior supervisory experience to be considered for this position.
Responsibilities
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Supervise and coordinate Cage activities and team members to ensure efficient operations and compliance with BCLC standards.
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Deliver exceptional guest services by promptly addressing customer inquiries and resolving issues.
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Oversee cash handling procedures to guarantee transaction accuracy and adherence to company policies.
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Handle different customer service responsibilities related to inquiries and disputes regarding jackpot payouts, tickets, and making change, etc.
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Employee relations, training, problem-solving, performance reviews, and managing discipline when necessary.
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Efficiently completing all necessary paperwork, forms, and reports in accordance with BCLC standards.
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Supervise the opening and closing procedures.
Qualifications
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Demonstrated experience in leading teams with an emphasis on leadership and motivation.
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Strong customer service skills with the ability to communicate effectively with customers.
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Skilled in cash handling practices and fundamental math abilities for precise financial transactions.
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Exceptional customer service focus with a dedication to surpassing client expectations.
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Proficiency in computer skills is essential.
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Demonstrated time management skills, emphasizing reliability and honesty.
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The ability to lead by example, while fostering a positive team environment and driving performance.
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Strong problem-solving skills and the ability to think critically under pressure.
