Job Title: Operations Officer II - Bilingual
Location: Mississauga, ON (Hybrid)
Estimated Duration: 12 Months
SUMMARY OF THE ROLE:
Typical Day-to-Day Responsibilities: Dealing with external partners, managing finances, reviewing requests, verifying client information, updating account details, handling transaction accounts, and collaborating closely with retail partners.
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
- Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
- Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
- Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures
- Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate
- Support the timely and accurate completion of business processes- Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non-standard or high-risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
- Be knowledgeable of and comply with Bank Code of Conduct
Skills:
- Bilingual – French/English
- Ability to adhere to strict deadlines and handle high volumes of work
- Excellent quantitative and analytical skills- Excellent organizational and time management skills
- Ability to work independently, as well as part of a team
- Self-motivated and goal-oriented
- Ability to adapt to changing policies and procedures
- Attention to detail is crucial
- Understanding of MM and FX Products (e.g. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs
- Knowledge of Global and WSS platforms would be an asset
Education/Experience:
- 0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps, and Forwards)
MUST HAVE Hard Skills:
- Fully bilingual in English and French- written and verbal
- 5 years of banking experience is required
- Prior experience in an SLA based role
- Microsoft 365 proficiency- Excel, Outlook, and Word
- Comfortable using AI technology
SOFT SKILLS:
- Excellent communication skills
- Decision making skills
- Attention to detail
NICE-TO-HAVE
- Legal experience- working with legal documents
Pay: $19.00-$23.00 per hour
Work Location: Hybrid remote in Mississauga, ON
