A career with Aviso Wealth means being part of an organization dedicated to your success and career development. It means belonging to a group of talented, energetic professionals who live their values every day. Our amazing people and dynamic culture set Aviso Wealth apart. If you’re looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer.
We are looking for a Bilingual Investment Representative to join our Service Centre team.
Reporting to the Manager, Online Trading, the Bilingual Investment Representative will support our clients by managing manage order flow for online trading from our self-directed clients.
Who you are:
You take initiative, seeking out and owning opportunities to improve yourself, your team, and our business
You’re comfortable in a fast-paced environment, maintaining a keen attention to detail even when under pressure
You thrive in a collaborative environment, sharing your knowledge with your colleagues, and celebrating success as a team
You’re a life-long learner, staying current on market events, industry news, and innovative trends and technologies
You believe in sustainable financial strength, and you’re committed to long-term wealth solutions
You consider the impact of your actions on your team members, our partners, our clients, and the places where we live and work
What your day looks like:
Respond to inquiries via telephone or email on Qtrade Investor (QI) products and services in an efficient, compliant, courteous and professional manner
Accept orders for transmission by quickly and accurately calculating all relevant commissions, conversions and calculations
Prior to executing a client order, obtain all authorizations and maintain an up-to-date awareness of special conditions and liaise with the appropriate department as required
Facilitate the account documentation process through discussion with client ensuring appropriate documents are completed
Maintain extensive knowledge of the workings and conventions of the relevant stock and options exchanges and master the information systems which support QI
Keep current with market trends and news items which may affect markets and impact client’s investment decisions
Maintain a full understanding of the fundamentals and techniques of a securities back-office and related departments such as trade settlement procedures, cage activities, stock reorganization issues, credit and trading coupled with the ability to assess individual situations and obtain necessary authorizations
Maintain in-depth knowledge of all relevant issues of compliance and the relevant policies and procedures of regulatory and government agencies
Identify and report administrative problems and recommend improvements to service quality where applicable
Act as the primary contact with the client with respect to the resolution of problems and complaints by initiating an investigation, recording details, referring to the relevant department and conducting appropriate follow-up
Meet or exceed the productivity goals of the department
Your experience and skills:
Degree is preferred with an emphasis in business or economics, or an equivalent combination of education or experience
CSC course – CPH (Conduct and Practices Handbook) is required
Options Licensing Course (OLC) & Derivatives Fundamentals Course is an asset and is required within 6 months of being hired
Three years’ related work experience in the financial services industry
Securities registration as an Investment Representative within the past two years is an asset
Excellent telephone skills including the ability to quickly diffuse difficult situations
Proficiency in completing accurate, clear and concise documentation
Strong customer service skills
Complete familiarity with market mechanics
Fluent communication skills in English and French are required
At Aviso, you’ll find a dynamic, entrepreneurial culture that rewards innovation and celebrates success. We offer a competitive compensation package, career enrichment, and regular social events to foster teamwork. Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
We thank all applicants for their interest, however only those selected for further consideration will be contacted.
No recruiters or agencies, please.
Aviso Wealth is one of Canada’s largest independent wealth management firms, with approximately $75 billion in assets under administration and management. Aviso Wealth is owned by Credit Union Centrals, The Co-operators/CUMIS and Desjardins. Our MFDA-regulated dealer, full-service IIROC-regulated brokerage, and insurance dealer support thousands of financial advisors at credit unions across Canada. Our award-winning online brokerage, Qtrade Investor, and our digital advice platform, VirtualWealth, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, is a Canadian leader in Responsible Investment funds and portfolios, which are available through a national network of advisors. Aviso Wealth also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. Aviso Wealth has major operations in Vancouver and Toronto, along with regional offices across Canada. More information about Aviso Wealth is available at www.aviso.ca.