Position: Clinic Clerical Assistant - Renal
Status: Full Time (x1)
Dept.Health System: Renal - Watline
Hours of Work/Shift: Days and Evenings, 8 and 12 hour shifts
Posted: June 3, 2020
Internal Deadline: June 10, 2020
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.
At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!
Completion of high school or recognized equivalent is required
Completion of a Medical Terminology course is required
Experience with Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) is required
JOB DUTIES & RESPONSIBILITIES:
Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required
Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate
Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control)
Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person
Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required
Open, sort and distribute incoming mail and other materials
New referrals processing and information management
Receives and logs incoming referrals, reviews for completion, follows up as required
Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file
Enters patient information and appointments into required databases, updates with appointment and other medical information
Makes reminder phone calls for next day appointments
Assists new patients completing required questionnaire, responding to questions within scope of authority
Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required
Ensures patient discharged are processed and charts are sent to Health Records
Patient Administrative Services
Books outpatient new and follow up appointments, triaging referrals as appropriate Cancels appointments and follows up with other patients for rescheduling of visit
Explains test/visit preparations as required within scope of authority
Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments
Books interpreters for patients as needed
Arranges for transportation for patients as required (eg. those staying in nursing homes).
Transcribes and enters physician orders including medication, lab and imaging orders and other patient information into appropriate system
Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required
Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner
Ensures efficient clerical administration and operation of the department within scope of authority
Prepares clinic lists, identifies orders needed as required
Enters and maintains payroll records (include sick and vacation requests)
Creating and managing Physician booking, Allied Health grids (calendar management) as required
Transcribes diagnostic reports, assessments, minutes and correspondence
Submits billings to CCAC, WSIB and other organizations as required
Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority
Request/receives reports from external healthcare facilities as directed
Prepare CD's and other patient information for review by the healthcare professional
Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas
Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice
Liaises with Accounts Receivable as required
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.