Located downtown, you will be the first point of contact for the end users for all technical issues and service requests.
Provide troubleshooting and technical support via phone, web based tools and email.
Provide voice based and remote technical support to end users for all standard desktop issues
Responds to queries, run diagnostic programs, isolates problem, determines and implements solutions.
IT Service Desk - provides first level technical support through phone, email and chat support (if applicable)
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
Resolves Level 1 issues. Elevates complex and/or high priority problems to the appropriate support groups for resolution
Responds to, and resolves technical end user service and support incidents and requests.
Follow-up with end users to provide status updates as per service level guidelines
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicates with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Work collaboratively with people across the organization
Support for PCs, laptops, printers, cell phones, and tablets etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
Install, modify, and repair computer software
Preferred A+ certification, must obtain certification with 6 months of start date.
Join the Leader In the Delivery of Technology Solutions
CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.
2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
Recognized 15 straight years by Gartner.
We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
We support 5.15 million users in North America and more than 8 million Service Desk contacts.
Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com.