About the Role
Centex Petroleum is a family-owned company based in Calgary, Alberta that provides fuel and convenience services with over 170 locations across four Provinces. Our ability to provide our customers with a unique look, feel, and customer experience as well as a consistent selection of services and products has allowed us to maintain a loyal client base and opportunities for continued growth. In addition to expanding and increasing the number of our corporate locations, we have become a viable branding and fuel supply alternative for independent fuel site owner/dealers.
We are seeking a highly motivated Retail Operations Specialist to join our Retail Team and support Centex gas station and convenience-store locations across Ontario. This role is ideal for a hands-on professional with strong leadership abilities, a solid understanding of retail operations, and a passion for improving store performance, guest experience, and brand standards.
You will work closely with station operators/dealers to ensure operational excellence, compliance, merchandising execution, and consistent delivery of the Centex guest experience across all assigned sites.
Key Responsibilities
- Lead, coach, and influence store operators and dealers to meet brand, operating, and merchandising standards
- Develop individualized operational strategies to support store performance, guest experience, and inventory management
- Conduct weekly, monthly, and quarterly store visits, including full store evaluations and actionable follow-up plans
- Monitor operational execution and provide feedback, guidance, and training to store managers and operators
- Support dealers in executing company-wide programs, promotions, and marketing initiatives
- Identify operational gaps, diagnose issues, and create improvement plans in partnership with operators
- Document non-compliance issues, discussions, and follow-up actions thoroughly and accurately
- Escalate major non-compliance or safety issues to senior management when required
- Ensure all locations adhere to regulatory health, safety, and food-safety requirements
- Recruit and train gas station managers for new stores; support new site openings in collaboration with the Project Management team
- Build and maintain positive, productive relationships with dealers, providing timely coaching and ongoing operational support
- Assist operators with local store marketing, merchandising layout, and guest service improvements
- Support continuous improvement efforts to boost sales, customer satisfaction, and operational efficiency
Experience
- Minimum 5 years of petroleum retail or comparable multi-unit retail experience
- Strong background in customer service and quality standards
- Proven track record in sales growth within a retail or foodservice environment
- Understanding of P&L statements, budgeting, and controllable costs
- Experience working with multiple stakeholders, departments, and teams
- Familiarity with dealer agreements and operational compliance requirements
- Proficiency in MS Word and Excel
Qualifications and Skills
- Strong leadership, coaching, and influencing abilities
- Excellent communication and interpersonal skills
- Strong organizational, planning, and analytical skills
- Ability to troubleshoot operational issues and implement effective solutions
- Ability to clearly explain processes, expectations, and corrective actions
- High attention to detail with strong follow-through
- Ability to work independently in a field-based environment
Requirements
- Valid Driver’s License with a clean driving record
- Ability to travel 80% (daily and overnight travel across Ontario is required)
- Comfortable working in a fast-paced and collaborative company environment
- Must hold a valid open work permit, Permanent Residency, or Canadian Citizenship
- Flexibility to work weekends, based on operational needs
Compensation and Benefits
- Salary: $70,000–$80,000 annually
- Bonus eligibility
- Health, dental and vision care benefits
- Mileage reimbursement or vehicle as per company policy
- Opportunities for growth, training, and development
- Supportive team environment
Schedule
- Monday to Friday with weekend travel or store support as required
- Field-based with significant travel across Ontario
Work Location
- In Person / Field-Based: Site visits across Ontario with remote work when not traveling.
If you are a dedicated retail operations professional looking to support multiple stores, drive performance, and build strong dealer relationships across Ontario, we’d love to hear from you.
Only qualified candidates will be contacted.
We are an equal opportunity employer and are committed to fostering an inclusive workplace.
Job Types: Full-time, Permanent
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
