About The SportScreen
While our brand was originally built around durable retractable sports screens for hockey, baseball, lacrosse, soccer, and other sports, our Golf Simulator Screen systems have become a major force in the rapidly growing golf simulator industry across North America and now globally.
Our innovative retractable systems transform garages, basements, commercial spaces, multi-use rooms, and backyard buildings into premium golf simulator environments built for both performance and everyday living. Whether customers are fine-tuning their swing, entertaining friends, or building a full commercial simulator space, our products are designed to handle real impact while maintaining a clean and functional space. When not in use, many of our systems retract to allow customers to reclaim their room.
Beyond golf, our multi-sport training systems help athletes practice safely at home by protecting walls, doors, and surrounding spaces from high-velocity impacts - making training safer, quieter, and more effective for athletes of all levels.
We’re a proudly Canadian company with an entrepreneurial, fast-moving culture and a product lineup that customers genuinely get excited about. Our products have earned the trust of families, facilities, coaches, and professional athletes including Mitch Marner, Brad Marchand, and John Tavares to name a few!
This is an opportunity to join a growing company where your work is visible, your ideas matter, and you can play a direct role in helping shape how athletes train and play across North America.
Why Work With Us?
- Join a young, ambitious, and highly motivated team of entrepreneurs and innovators
- Work with products that customers are genuinely excited about purchasing
- Be part of a fast-growing category within the golf simulator and sports training industries
- Experience a fast-paced workplace where your contributions directly impact company growth
- Learn the technical side of designing and fitting premium golf enclosures into residential and commercial spaces
- Work alongside founders and industry professionals who have scaled the business following appearances on Dragons' Den and expanded sales across major retailers including Costco, Pure Hockey, XHockey, HockeyMonkey, Pro Hockey Life, and The Source for Sports
- Help customers build exciting at-home and commercial training spaces using innovative retractable technology
- See the direct impact of your work and contributions in a growing company where ideas and initiative are valued
About the Role
We are seeking a motivated and customer-focused Direct Sales Representative to support and grow our direct sales division. This role is responsible for managing inbound customer opportunities across both residential and commercial applications, helping customers purchase directly from us rather than through our existing reseller or distributor channels.
The ideal candidate is a motivated strong communicator who thrives in a fast-paced environment and enjoys helping customers navigate purchasing decisions through a consultative sales approach. This position plays an important role in driving revenue growth, maintaining a high standard of customer experience, and supporting the overall success of the direct sales team.
This role will manage the sales process from initial inquiry through quoting, closing, customer handoff, and the ongoing follow-up and coordination required to ensure a smooth customer experience.
In addition to direct sales responsibilities, this role will also assist with customer support related to replacement parts, damaged goods, warranty-related situations, and general post-purchase support to help maintain a high level of customer satisfaction and consistency throughout the customer journey.
Key Responsibilities Customer Sales & Consultation
- Respond to inbound customer inquiries from website submissions, phone calls, social media, referrals, and marketing campaigns
- Guide customers through the purchasing process for both residential and commercial applications
- Provide consultative sales support by helping customers identify the best solutions for their needs, space requirements, and project goals
- Build strong customer relationships through professional communication, responsiveness, and follow-through
- Support customers throughout the quoting, sales, and order process
Lead Management & Follow-Up
- Maintain consistent communication and follow-up with prospective customers through CRM
- Manage lead activity and opportunity progression
- Ensure timely response to inbound leads and customer requests
- Track and advance opportunities through the sales pipeline
- Re-engage past leads and inactive opportunities where appropriate
Sales Performance & Administration
- Maintain accurate records, notes, and forecasting information within the CRM platform
- Support achievement of individual and team sales targets
- Monitor and contribute to key performance metrics including conversion rates, close rates, and customer response times
- Use, contribute to, and maintain sales assets and documentation to continue improving the customer experience
Customer Experience & Support
- Deliver a high-quality and professional customer experience throughout the sales process
- Apply technical knowledge and details to ensure product fitment in customer space
- Address customer questions and concerns in a timely and solution-oriented manner
- Assist customers with replacement parts, damaged goods, warranty-related situations, and post-purchase support inquiries
- Coordinate with internal departments to support smooth order handoff and execution
- Support showroom visits, customer presentations, and demonstrations where applicable
- Help ensure consistency in customer service and communication across all customer touchpoints
Continuous Improvement & Team Collaboration
- Participate in ongoing product training and sales development initiatives
- Collaborate with marketing, operations, and leadership teams to improve customer experience and sales effectiveness
- Contribute ideas and feedback to improve sales processes and workflows
- Utilize CRM systems, communication tools, and AI-assisted technologies effectively
Qualifications
- 2+ years of experience in sales, customer service, or account management
- Strong communication, follow-up, and interpersonal skills
- Strong technical aptitude with measurements, dimensions, and spatial planning to effectively size customer spaces and provide working solutions
- Ability to identify opportunities, take initiative, and contribute beyond assigned responsibilities
- Ability to build rapport and trust with customers
- Strong organizational skills and attention to detail
- Experience using CRM systems and managing multiple opportunities simultaneously
- Self-motivated with the ability to work independently and collaboratively
- Comfortable working in a fast-paced and growth-oriented environment
- Experience in construction, home improvement, commercial products, custom products, golf, sports, or related industries is considered an asset
Ideal Candidate Traits
The ideal candidate:
- Is customer-focused and highly responsive
- Enjoys consultative selling and relationship building
- Is organized and process-oriented
- Communicates professionally and confidently
- Thrives in a team-oriented environment
- Is proactive, adaptable, and solution-focused
- Maintains strong attention to detail and follow-through
- Takes ownership of customer issues and works to ensure positive outcomes
Compensation & Benefits
- Competitive base salary
- Commission and performance-based incentive opportunities
- Career growth and advancement opportunities
- Ongoing training and professional development
- Collaborative and supportive team environment
Work Environment
This role operates within a collaborative and fast-paced sales environment with regular interaction across customers, internal departments, and leadership teams. The position involves a balance of customer communication, sales administration, relationship management, and customer support responsibilities. Participation in customer meetings, showroom appointments, trade shows, or events may be required depending on business needs, and some travel may occasionally be required.
Why Join The SportScreen?
This is an opportunity to join a growing company in an exciting industry where customers are passionate about the products we build. You’ll work with a close-knit team, contribute directly to company growth, and help customers create incredible training and entertainment spaces in homes and commercial environments across North America and beyond.
We’re at an exciting stage of growth, offering the opportunity to make a meaningful impact early on while growing alongside the business as it continues to expand. Our team environment includes perks such as team lunches, access to our on-site golf simulator, and the chance to be part of a company that values collaboration, innovation, and continuous improvement.
Please note that this is a salaried position with commission opportunities. The compensation range provided reflects the combination of base salary and potential performance-based incentives for transparency.
Pay: $45,000.00-$80,000.00 per year
Benefits:
- On-site parking
- Paid time off
- Wellness program
Application question(s):
- Do you have any experience (hobbies included) working with measurements and technical details?
Education:
- Secondary School (preferred)
Experience:
- Sales: 2 years (preferred)
- CRM software: 1 year (required)
Work Location: In person
