Company Overview
GOFO is a technology-driven last-mile delivery carrier, established in August 2023 and operating across the U.S., Canada, France, the Netherlands, Italy, and Spain. Guided by our philosophy "Drive Efficiency, Deliver Trust," we provide reliable logistics solutions for e-commerce platforms and brand customers. As we expand rapidly across Canada, we are building hands-on operations teams to power our growing hub-and-station network. Learn more at https://www.gofo.com/us/.
About the Role
As a Returns Lead at GOFO, you'll own the returns process end to end — verifying return reasons, deciding case by case whether to reprocess or arrange redelivery, and keeping returned inventory moving accurately through the system. You'll spot patterns in return exceptions, drive process improvements, and make sure nothing slips through the cracks that could cost the operation. It's a detail-oriented, hands-on role for someone who enjoys bringing order to a fast-paced warehouse environment and leading a team to do the same.
What We Offer
- Extended Health Benefits.
- Paid vacation and statutory holidays.
- Quarterly team events.
- Birthday and holiday benefits.
- Career development opportunities in a fast-scaling company.
Responsibilities
- Oversee the daily processing of returns and verify the accuracy of return reasons.
- Work with the customer service team to decide, case by case, whether to process a return or arrange redelivery.
- Track and compile return-issue distribution, collect exception data, and optimize return-reason categories to improve efficiency.
- Manage the shelving of returned items in the system, and coordinate with the team to arrange timely return shipments once returns reach a set volume.
- Monitor the status of processed returns to avoid potential penalties and ensure full oversight of all return outcomes.
- Collaborate with cross-functional teams to resolve return-related issues, support process improvements, and implement best practices.
Requirements
- Previous experience in a warehouse or shipping-and-receiving role is essential.
- Good English communication skills are the primary requirement.
- Previous supervisory or team management experience is preferred.
- Proficiency with Warehouse Management Systems (WMS) is a strong asset.
- Strong mechanical aptitude to operate heavy machinery and equipment safely.
- Experience with package sorting and order fulfillment.
- Familiarity with warehouse operations and stock management.
- Able to work in a fast-paced, physically demanding environment.
- Excellent organizational and communication skills.
- High school diploma or equivalent required.
How to Apply
Apply directly through Indeed, or send your resume (PDF) to [email protected] with "Returns Lead" in the subject line.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
