Who we are
We’re a locally owned insurance brokerage that has been part of the London community for over 40 years. Our business has grown because we focus on what matters most: our customers, clear communication, and genuinely taking care of people. Having a team that’s friendly, reliable, and takes pride in doing things well contributes to our success.
We’re proud go be part of the community and give back by sharing our time and passion with numerous community organizations.
We’re looking for a Licensed Customer Care Representative to support our growing office and help deliver a great experience for new and existing clients.
About our team
We’re a small, close-knit team where everyone’s role matters. We create an environment that is supportive, collaborative, and welcoming. We communicate openly, help each other out, and celebrate both individual and team wins.
We take our work seriously, but not ourselves. It’s a professional space where people are encouraged to grow, ask questions, and feel comfortable being themselves.
About the Role
This role is focused on supporting and servicing new and existing clients. You’ll work closely with our team and insurance carriers.
You’ll be a key point of contact for clients who need help with their policies including:
· Policy changes and endorsements
· Billing questions and payments
· Renewals and coverage reviews
· Supporting the team with administrative tasks and follow-ups
· Keeping client records accurate and up to date in the CRM
· Handling inbound calls, emails, and walk-in clients in a professional, friendly manner
· Identifying cross-sell opportunities or coverage gaps for follow-up
· Delivering consistent, high-quality customer care
We are looking for a team member who is:
· Friendly, outgoing, and comfortable talking with people
· Organized and detail-oriented
· Able to manage multiple tasks in a busy office environment
· Client-focused, professional, and dependable
· Someone who enjoys working independently and as part of a team
Customer service experience is preferred.
A provincial insurance license is an asset, or willingness to obtain one.
This is a full-time, in-office role based in London.
What We Offer:
· Base Salary:$45.000 - $55,000
· Salary and bonus structure
· Hours: 9:00 am to 5:00 pm
· A welcoming, supportive office culture
· Long-term stability with an established local business
· Opportunities to grow and develop alongside the team
Start Date: Flexible
Pay: $45,000.00-$55,000.00 per year
Work Location: In person
