Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met while fostering a positive experience. The ideal candidate will possess strong mechanical knowledge and a passion for the automotive industry, particularly in a dealership environment.
Duties
- Engage with customers in a friendly and professional manner, addressing inquiries and resolving issues effectively.
- Assist customers with product selection, providing knowledgeable recommendations based on their needs.
- Promote additional products and services through upselling techniques to enhance customer satisfaction and drive sales.
- Process transactions accurately, including cash handling and payment processing.
- Maintain an organized and efficient workspace, ensuring that all customer interactions are documented appropriately.
- Collaborate with mechanics and service staff to ensure seamless communication regarding customer needs and service updates.
- Stay informed about automotive repair services and dealership offerings to provide accurate information to customers.
Experience
- Previous experience in customer service is required, preferably within an automotive setting.
- Strong mechanical knowledge is essential; familiarity with automotive repair processes is a plus.
- Demonstrated skills in sales and upselling techniques to enhance customer engagement.
- Proficiency in cash handling and transaction processing.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
- A proactive approach to problem-solving and a commitment to delivering outstanding customer service.
- 5 Star, High Tech, Progressive, and Client Focused Automotive Shop Has a Position Available for a Service Advisor with the “right stuff.”
To see if you have the “right stuff”, ask yourself these 6 questions.
Do you like a job with a lot of variety?
Do you enjoy serving clients?
Are you highly organized and able to multitask?
Do you have great people skills?
Do you like working with a team that holds each other accountable for great results and great client care?
Do you need a change?
If your answers to these questions is yes, you may be qualified to work with this team. Previous work experience that demonstrates organizational and people skills will determine salary level. For further details on job description, salary, benefits, and to apply, please contact us at: [email protected] 506-850-5125 or drop resume off.
Job Type: Full-time
Pay: $18.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Experience:
- automotive customer service: 3 years (required)
Work Location: In person
