Key Responsibilities
Account & Customer Management
-
Serve as the primary day-to-day contact and account owner for assigned strategic customer accounts.
-
Develop and maintain strong, trusted relationships with key customer contacts.
-
Understand customer business needs, priorities, forecasts, programs, and expectations.
-
Communicate account status, priorities, risks, changes, and action plans to customers and internal stakeholders.
-
Lead regular customer meetings, business reviews, program updates, and issue-resolution discussions.
-
Ensure customer concerns are addressed promptly and effectively.
Production Planning & Execution
-
Coordinate production planning and scheduling based on customer demand, forecasts, orders, and program requirements.
-
Monitor production status and proactively communicate potential delays or capacity constraints.
-
Work with Operations and Manufacturing to prioritize customer requirements and resolve execution issues.
-
Ensure production plans align with customer commitments and required delivery dates.
Inventory & Supply Chain Management
-
Monitor customer-specific inventory levels, material requirements, and supply commitments.
-
Procurement of materials and expediting with mills as needed
-
Track inventory against forecasts, orders, and anticipated customer demand.
-
Identify potential shortages, excess inventory, or supply risks and develop mitigation plans.
-
Coordinate with Supply Chain and Procurement to ensure materials are available to support customer requirements.
-
Maintain visibility into inventory positions and communicate risks before they impact the customer.
Program Management
-
Own the tracking and execution of customer programs from launch through completion.
-
Maintain program timelines, milestones, deliverables, and action items.
-
Coordinate cross-functional resources to ensure program commitments are met.
-
Track open issues and drive them to resolution.
-
Identify dependencies, risks, and schedule impacts and develop appropriate recovery plans.
-
Ensure changes to customer requirements are communicated and incorporated into internal plans.
Cross-Functional Leadership
-
Act as the central point of coordination across Sales, Operations, Manufacturing, Supply Chain, Engineering, Quality, Finance, and other functions.
-
Drive accountability for customer-related actions and commitments.
-
Facilitate communication and alignment across departments.
-
Escalate issues appropriately and ensure timely resolution.
-
Provide leadership and direction without necessarily having direct authority over all supporting functions.
Reporting & Performance Management
-
Track key account metrics including delivery performance, production status, inventory, forecasts, open orders, program milestones, and customer issues.
-
Prepare and present regular internal and customer-facing account updates.
-
Analyze trends and identify opportunities for improved service, efficiency, and customer satisfaction.
-
Maintain accurate account plans, forecasts, schedules, and program documentation.
Qualifications
-
Excellent organizational, analytical, and problem-solving abilities.
-
Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field preferred.
-
5+ years of experience in account management, program management, operations, supply chain, manufacturing, or a related environment.
-
Experience managing large or strategic customer accounts.
-
Strong understanding of production planning, inventory management, supply chain, and order fulfillment.
-
Proven ability to manage multiple programs, priorities, and deadlines simultaneously.
-
Strong customer-facing and communication skills.
-
Ability to work effectively across multiple functional teams.
-
Strong ownership mentality with the ability to proactively identify and resolve issues.
-
Experience working in a manufacturing or technically complex environment, metal industry, is preferred.
Compensation: $72,000 to $77,000 annual salary, commensurate with experience and qualifications.
