About Royal Furniture Bank
Royal Furniture Bank is a community-focused organization dedicated to supporting individuals and families in need by providing access to essential furniture and household items. We work with shelters, outreach teams, housing workers, donors, and community partners to help clients create safe, comfortable, and dignified living spaces.
We are looking for a professional, organized, and compassionate Receptionist to join our team. This role is ideal for someone who enjoys working with people, has strong administrative skills, and can support daily front office operations in a busy community service environment.
Position Overview
The Receptionist will serve as the first point of contact for clients, partners, donors, visitors, and referral sources. This person will be responsible for answering phone calls, responding to emails, assisting walk-in clients, processing referrals, scheduling appointments, and supporting the daily coordination between the office, warehouse, and delivery teams.
The successful candidate must be welcoming, respectful, organized, and comfortable working with vulnerable populations, including individuals and families transitioning out of homelessness, newcomers, low-income households, and clients referred through community agencies.
Key Responsibilities
- Greet clients, visitors, donors, partners, and community members in a professional and welcoming manner
- Answer and direct phone calls, emails, and general inquiries
- Respond to walk-in inquiries and provide accurate information about Royal Furniture Bank services
- Process client referrals from shelters, outreach teams, housing workers, caseworkers, and community agencies
- Review referral forms and ensure all required information is complete before intake
- Schedule furniture pickups, deliveries, donation drop-offs, and client appointments
- Coordinate with warehouse and delivery teams to support smooth daily operations
- Maintain accurate client records, appointment schedules, donation notes, inventory updates, and daily logs
- Assist with tracking incoming furniture donations and client requests
- Support communication between clients, donors, staff, and partner agencies
- Help organize paperwork, files, intake forms, and office documentation
- Update spreadsheets, scheduling systems, and internal databases as needed
- Support general administrative tasks, including filing, scanning, printing, and data entry
- Maintain confidentiality when handling client information and referral documents
- Provide a respectful, patient, and supportive environment for all clients
- Escalate urgent client, donor, or operational concerns to management when needed
- Assist with other office and administrative duties as assigned
Qualifications
- Previous receptionist, administrative assistant, front desk, or office support experience preferred
- Experience working in a nonprofit, social services, housing, shelter, or community service setting is an asset
- Strong communication and customer service skills
- Comfortable speaking with clients, donors, caseworkers, and community partners
- Ability to work respectfully with vulnerable populations and individuals facing difficult circumstances
- Strong organizational skills and attention to detail
- Ability to multitask and manage competing priorities in a busy environment
- Proficient with basic computer tools, including email, Microsoft Office, Google Workspace, spreadsheets, and scheduling systems
- Strong phone etiquette and professional written communication skills
- Reliable, punctual, and able to work independently as well as part of a team
- Ability to maintain confidentiality and handle sensitive information with care
- Positive attitude, patience, and willingness to help others
Preferred Skills
- Experience with client intake, referrals, or appointment scheduling
- Knowledge of community services, housing supports, or social service programs
- Experience using spreadsheets or basic client management systems
- Ability to speak additional languages is an asset
- Familiarity with furniture donation programs, moving logistics, or warehouse coordination is an asset
Work Environment
This position is based in a front office/community service setting. The Receptionist will interact with clients, donors, visitors, staff, and partner agencies throughout the day. The role requires strong communication, professionalism, and the ability to remain calm and organized in a busy environment.
What We Offer
- Meaningful work that directly supports individuals and families in the community
- Supportive team environment
- Opportunity to gain experience in nonprofit administration, community services, and client support
- Hands-on experience coordinating referrals, donations, and service appointments
How to Apply
Interested candidates are invited to apply by submitting their resume through Indeed. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Royal Furniture Bank is committed to creating a respectful, inclusive, and welcoming workplace. We encourage applications from candidates of all backgrounds and experiences.
Pay: $60,000.00-$64,000.00 per year
Benefits:
- Company events
- On-site parking
Work Location: In person
