Clerk Administration Customer Claims
Canada Post - Postes Canada
Ottawa, ON
Job Requisition Id: 19862
Business Function: Finance
Primary City: Ottawa

Other Location(s):
Province: Ontario (CA-ON)
Employment Type: Full-Time
Employment Status: Term
Language Requirement: Bilingual -BBCC
Employee Class and Level: UPCEA02
Number of Vacancies: 1

Hours of work: 10:00am to 6:00pm

Posting Date: 16/09/2019
Closing Date: 30/09/2019

Job Description
The Clerk, Customer Claims Service provides administrative support such as mail preparation, data entry, and distribution of claims to the officers.

Job Responsibilities
Below are the main job requirements and responsibilities for the Clerk, Customer Claims Services.

Receives, dates and sorts domestic/international claims and related documentation for input / update / output and provides accurate and timely data entry of claims when required.

Retrieves and verifies current input / update / output data for Customer Claims Services on computer-based information systems. Provides missing information such as air/surface dispatches as appropriate and assigns complete claim cases to officers.

Coordinates activities of co-workers with respect to assignment of files for data entry, contingency activities and delegation of presidential and ombudsman inquiries. Also responsible for allocating claims to co-workers and ensuring the follow-up in completed.

Maintains data, records and information; assists in reviewing and analyzing reports and ensures information is properly recorded.
Job Responsibilities (continued)

Compiles and processes readily available information following pre-established guidelines. Prepares and distributes various daily, weekly, and monthly reports (i.e. claims). Prepares spreadsheets and charts. Updates information on various lists as required. Creates letters, reports, spreadsheets, charts and presentation material. Participates in special projects as required.

Maintains, assembles and reviews records, statistics and reports for any missing information; verifies various reports, identifies anomalies and ensures corrective actions are undertaken.

Communicates with employees, management, customers and other postal administration throughout regions in order to give / receive additional information pertaining to respective function.

Provides training and continuous “coaching” to new colleagues

Completion of secondary school according to provincial standards or equivalent (GED) is required.


Experience with Canada Post Customer Service function or in a customer service field dealing with the general public.
Experience in providing general administration support such as opening and sorting mail, providing receptionist duties, data enter claims and other correspondence.
Experience using SAP-CRM an asset.

Other Candidate Requirements

Proficient computer skills and competent with Microsoft Office programs.
Ability to type 30 w.p.m.
Ability to maintain a filing system.
Ability to create letters, reports, spreadsheets, charts and presentation material.
Other Information
The shift is from 10am to 6pm

Term of 1 year with possibility of extension and/or permanency

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.