At Rejoice Physiotherapy clinic, we are committed to helping our patients move better, feel better, and live better. Our team of skilled Physiotherapists and other health practitioners work together in a positive, welcoming environment focused on personalized care. We are currently looking for a friendly and organized Front Desk Administrator to be the part of our growing team.
Key Responsibilities
- Greet clients warmly and create a welcoming environment
- Answer phone calls, respond to emails, and manage appointment bookings
- Check-in and check-out patients, process payments, and issue receipts
- Maintain accurate and confidential patient records
- Coordinate with physiotherapists/other health practitioners and manage the daily schedule
- Handle insurance claims and verify patient coverage (if applicable)
- Keep the reception area clean, organized, and well-stocked
- Provide general administrative support as needed
Qualifications
- Previous experience in a front desk, administrative, or customer service role (medical or rehabilitation clinic experience preferred)
- Experience handling MVA (Motor Vehicle Accident) and WSIB (Workplace Safety and Insurance Board) claims is strongly preferred
- Familiarity with HCAI (Health Claims for Auto Insurance) portal and direct billing to insurance companies.
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Comfortable using scheduling and software (training can be provided)
- Ability to multitask and work efficiently in a fast-paced environment
- Positive attitude and a professional, team-oriented mindset
- Knowledge of physiotherapy or medical terminology along with Jane software is a plus
What We Offer
- Supportive and friendly work environment
- Opportunities for growth and professional development
- On-site Parking
- A chance to be part of a team making a real difference in people’s lives
Job Types: Part-time, Casual
Work Location: In person
Job Type: Part-time
Pay: $18.00-$20.00 per hour
Benefits:
Flexible language requirement:
Application question(s):
- Do you have Motor vehicle accident (MVA) billing experience ?
- Do you have WSIB billing experience ?
Work Location: In person
