Clinic Overview
Thai Massage clinic in Calgary’s Mission district offering authentic massage therapy and wellness products. We’re looking for someone who brings friendly energy, professionalism, and great people skills to help keep our front desk running smoothly.
MOA Overview
This role requires excellent customer service skills (client relations), communication skills (liaising with practitioners to ensure excellent service), and detailed technical knowledge required for clinical administration, data management, and compliance. As a key-holder, you will take ownership of the physical and operational flow of the clinic, ensuring an exceptional environment for both patients and practitioners.
Shift Schedule & Hours
This position operates under an Alberta Averaging Arrangement to accommodate an impactful, condensed weekly schedule. The required shift coverage includes:
- Weekdays: 1 to 2 evenings per week from 4:15 PM – 8:15 PM (4-hour shifts)
- Weekends: Both Saturday and Sunday from 9:15 AM – 8:15 PM (11-hour shifts)
- Total Weekly Commitment: Approximately 26 to 30 hours per week.
- There is some flexibility in the schedule, if you have overlapping availability, please let us know in your application.
MOA Pillars of Success
- Excellent Customer Service: creating a smooth, serene, and informed client experience from first contact to service completion; anticipating client questions and guiding clients on through their wellness experience.
- Seamless Operational Flow: Maintain a deep understanding how all facets of our clinic function in harmony, masterfully optimize the schedule to balance the needs of multiple therapists, strategically assign sessions while respecting the limitations of various treatment rooms, stay current on relevant industry regulations to ensure compliance, accurately bill to insurance on client behalf using online portals, following established SOPs while fluidly using both digital and paper systems, proactively troubleshoot, prioritize competing tasks, and adapt under pressure.
- Confidential & Accurate Data Management: Ensure accuracy of client information, and maintain strict confidentiality metrics within our secure digital and physical archiving systems. Ensure therapists are fully aware of patient chart details and treatment notes prior to sessions.
Key Tasks
- Greet and check in clients warmly and professionally
- Manage bookings, schedules and client records
- Process direct billing to insurance accurately and efficiently
- Take initiative in keeping front desk operations organized
- Work independently, including key-holder responsibilities
- Help streamline systems and assist with occasional social media
Who Thrives Here
This role is best for someone who:
- Possess excellent customer service and builds client relations & communicates with care and professionalism
- Enjoys solving problems and going the extra mile for clients and coworkers
- Clear english language communication skills for a diverse team and clientele
- Is comfortable taking responsibility and ownership, from open to close of their shift, and of the work they perform.
- Thrives being the point-of-contact for clients and practitioners, and managing all moving parts of our daily operations - from welcoming clients and coordinating multi-practioner schedules to managing direct billing to insurance and supporting our diverse team of practioners
What We Offer
- Averaging Arrangement
- $20-26 per hour, commensurate with experience and skill demonstrated during training.
- 25% off all wellness products
- 50% off massage services
- Free 24/7 parking in the Mission district
- Opportunity to grow into Assistant Manager or Manager
- A diverse team where your reliability matters
To apply, send your resume and a brief cover letter to supplement your resume and share what caught your eye in this role.
Job Type: Part-time
Pay: Up to $26.00 per hour
Benefits:
Work Location: In person
