Customer Service Professional
Kitchen Craft Cabinetry
Winnipeg, MB
Position Profile

Customer Service Professional

Profile

Kitchen Craft is currently looking for professional phone based Customer Service Representatives to work with our customers and assist our sales team by answering questions, resolving issues and processing orders. Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional interaction with every customer to achieve maximum results regarding orders, credits, products and service.

About Us

At Kitchen Craft, a division of MasterBrand Cabinets (MBCI) we make kitchens come to life. MasterBrand Cabinets is the #1 cabinet company in North America and we are on a mission to become the best in the world. We are looking for Customer Service Representatives who are passionate about helping us achieve our vision. When you’re on our team, you’re helping customers fulfill their dreams of a comfortable, inviting home that brings family and friends together.

What We Are Looking For

Our most successful Customer Services Representatives have a passion for providing outstanding customer service and a highly contagious positive attitude. A detail-oriented person with strong written communication skills will do well in this role as accuracy and diplomacy are required to build and maintain strong relationships with customers, sales, and colleagues alike.

As a Customer Service Representative, You Will:
Assist all customers through incoming calls and emails in a timely manner
Respond to customer inquiries regarding; order status, product information, claims/returns, order processing, account status, programs and processes
Be an active listener and creative problem solver to help resolve customer inquiries
Maintain customer account information and process orders with high level of speed and accuracy
Perform detail-oriented administrative tasks while maintaining a positive attitude.
Provide a meaningful and positive experience with every customer interaction

What You Offer:
A proven aptitude in customer service
A minimum of 2 years previous experience in a service related role
The ability to work under pressure
Attention to detail and strong problem solving skills
An upbeat, ambitious and compassionate personality
Excellent verbal and written communications skills
Solid listening skills
High school diploma (or equivalent), university education an asset
Strong computer and technical skills
Ability to work independently and in a team environment
Ability to maintain confidential information and type 35 WPM
Experience in a similar industry where product knowledge was extremely important an asset
Ability to meet deadlines and adapt to change and competing priorities

What We Offer:
Brand New Office Space with open concept layout
Day Shift with varying start and end times
A competitive starting wage with an annual incentive plan
Benefit Package including Employee Assistant Program
Employee Cabinet Purchase Program for you to create your own dream Kitchen
Development and Career Opportunities
Team oriented environment (may include cross-functional training in other roles)
The ideal candidate should demonstrate MasterBrands 5 Traits of Success: Teamwork, Integrity, Hard work, Confidence and Passion in their day to day work. Build your dream by applying online today!

About MasterBrand Cabinets
Great People. Great Brands. Great Future.

It’s more than just a slogan – it’s the heart of who we are and what we do. At MasterBrand Cabinets, we understand the importance of working hard and living well. It’s our people-first company philosophy that allows top talent to feel valued and fulfilled. With annual revenue of more than $1 billion, we reward individual contribution, promote career mobility, and allow you to grow as we do. We have a long history of success at MasterBrand Cabinets with a family of prominent brands, as well as partnerships with key customers in every channel. Our focus is achieving meaningful results to make our organization even stronger and our future even brighter.

In order to be considered for employment, you must complete an Application for Employment in its entirety. Only applications that are fully completed shall be considered by MasterBrand Cabinets.