Job Requisition Id:
Ottawa, Montréal, Toronto
One-year term position with the possibility of extension and/or permanency.
Bilingual Imperative (Professional)
Employee Class and Level:
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY):
Health and safety is our highest priority. With vaccination shown to be the most effective tool to reduce the risk of transmission of COVID-19 and protecting individuals from severe consequences of this virus, Canada Post has implemented a Vaccination Practice. Accordingly, you will be required to attest to being fully vaccinated. If you are unable to be vaccinated, you may request an accommodation due to a medical, religious, or other prohibited ground of discrimination as described in the Canadian Human Rights Act.
This position is accountable for providing translation, terminology, and interpretation services to Canada Post at the highest level of quality, efficiency and client satisfaction along with ensuring the translated material complies with the Official Languages Act as well as with the corporate Official Languages policy and program. The manager oversees a unit that includes a mix of in-house professional translators and revisers as well as contract expertise, who deliver translation and revision services as well as language advice to employees across Canada.
The role is focused on project management and end-to-end workflow process management, including data and records management. It also involves some translation, editing, revision and proofreading.
Below are the main job requirements and responsibilities for the Manager Translation Services.
- Plans, prioritizes and coordinates translation, terminology and interpretation service requests for the Corporation. Provides guidance and recommends solutions to staff and clients.
- Manages the workflow of translators and revisers. Assigns and ensures effective distribution of assignments. Monitors and adjusts the assignment schedule to ensure on-time delivery of projects, including unanticipated and urgent client requests.
- Defines contract specifications, through the contracting process managed by Sourcing Management and in accordance with corporate practice, and recommends and approves the use of suppliers. Monitors key contract performance indicators and initiates action when services are not satisfactory.
- Leads a team of professional translators and revisers and administrative staff toward the achievement of functional objectives by providing guidance, support and direction; encourages and promotes a customer service culture and creates a climate such that staff are motivated and committed to the function’s mandate and objectives.
- Monitors translation, revision and terminology requests to ensure quality control, consistency and compliance with corporate policies and professional standards and with the Official Languages Act. Ensures that all translation, revision and interpretation services protect the integrity, and maintain and preserve the effectiveness and power of the message.
- Where required, translates, revises, proofreads and provides terminology services that support higher profile, sensitive and urgent material such as: Cabinet documents, Corporate Plan, Treasury Board submissions, press releases, Parliamentary and Board of Directors’ submissions, sensitive business and labour relations information and any other publication with wide distribution.
Job Responsibilities (continued)
- In collaboration with the rest of Language Services, manages the development of specific strategies that will standardize terminology and language usage within the Corporation and meet its demands.
- Assesses, evaluates, develops, recommends and implements new translation, revision, and terminology tools, technologies, methodologies and workflow process to ensure maximum efficiency in service delivery.
- Manages a computerized terminology database and translation memory to ensure standardized terminology throughout the Corporation.
- Represents Canada Post in all matters of translation, interpretation and terminology at the national or international levels. Liaises with internal stakeholders and external language service providers to recommend the best approach, resolve problems and ensure successful service delivery within deadlines.
- Forecasts, budgets for and controls expenditures in the operations of Translation Services.
- Maintains complete confidentiality of protected, sensitive and/or confidential documents that come in as translation or other related requests (e.g., CPC union agreements, negotiations, grievances, financial results, stamp issues, news releases, etc.).
- Completed post-secondary, preferably in a related field (e.g., Translation, Linguistics, Literature, Copywriting, Project Management, Journalism, etc.) OR a combination of equivalent professional experience and training.
- 3 to 5 years of relevant functional experience
- 2 or more years’ experience in a supervisory capacity
Other Candidate Requirements
- Strong customer focus, negotiation skills and attention to detail.
- Sound time management, organizational, analytical, judgement and decision-making skills with proven abilities in problem solving.
- Strong interpersonal skills, tact, with an ability to build and maintain relationships at all levels.
- Proficient computer skills and competent with Microsoft Office software, FlowFit, SDL Trados Studio and SDL MultiTerm (and other CAT tools), OneDrive, SharePoint, MS Teams, and SAP. Ability to quickly learn new software and technologies.
- Excellent team building and leadership skills and experience.
- Strong oral and written communication skills, in both English and French.
- One or more years of experience in a unionized environment an asset.
- Occasionally available outside of regular business hours to process urgent requests.
Safety Sensitive Positions
This position may be considered a Safety Sensitive position.
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences.
We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
Our Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.
We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.