Position Overview
Capital Auto Group is a leading name in the automotive industry, committed to delivering exceptional customer service while maintaining the highest standards of integrity, quality, and innovation. We are currently seeking an experienced and results-driven Fixed Operations Manager to join our leadership team.
As the Fixed Operations Manager, you will oversee the performance and day-to-day operations of our Service Department, ensuring efficiency, profitability, and an exceptional customer experience. This position is ideal for a strong leader who thrives in a fast-paced environment, enjoys coaching and developing teams, and is passionate about operational excellence.
Key Responsibilities
- Oversee the daily operations of the Service Department to ensure efficiency, productivity, and profitability
- Lead, coach, and support team members to achieve performance goals and maintain a positive workplace culture
- Develop and implement strategies to increase service sales while improving customer satisfaction and retention
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for growth and operational improvements
- Manage departmental budgets, expenses, and financial reporting to support business objectives
- Optimize workflow processes and scheduling to improve service delivery and reduce customer wait times
- Ensure compliance with company policies, manufacturer requirements, warranty procedures, and industry regulations
- Build and maintain strong relationships with customers, vendors, manufacturers, and internal stakeholders
- Address customer concerns and escalated issues in a professional and timely manner
- Identify opportunities for continuous improvement and implement process enhancements across fixed operations
- Promote a culture focused on teamwork, accountability, safety, and customer service excellence
- Perform other duties as required to support overall dealership operations
Skills & Experience
- Proven leadership skills with the ability to motivate, develop, and manage high-performing teams
- Strong organizational, planning, and multitasking abilities
- Excellent communication and interpersonal skills with a customer-focused approach
- Strong analytical skills with experience interpreting financial reports and operational data
- Knowledge of automotive service operations, parts management, warranty processes, and industry best practices
- Experience managing budgets, controlling expenses, and driving departmental profitability
- Proficiency with dealership management systems (DMS) and other industry-related software
- Ability to make sound business decisions in a fast-paced environment
- Strong problem-solving skills and attention to detail
Qualifications & Experience
- High School Diploma or equivalent
- Post-secondary education in Business Administration, Automotive Management, or a related field is considered an asset
- Minimum of 2 years of leadership experience within automotive fixed operations, service management, or parts management
- Valid Class 5 Driver’s License with a clean driving record
- Certificate of Conduct
- Reliable attendance and punctuality
- Ability to perform physical tasks, including standing, twisting, and lifting, for extended periods
Hours of work: Monday-Friday, 7:30am-4:30pm
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Company Demo
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.
About Us!
Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St. John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.
Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.
Pay: From $90,000.00 per year
Work Location: In person
