In the role of Executive Housekeeping Manager, under the direction of the General Manager, you will be responsible to supervise the daily operations of the housekeeping staff, promote a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
The Executive Housekeeper must also work closely with all departments to ensure a smooth overall operation of the hotel. Areas of focus include but are not limited to:
Monitor appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel and brand standards
Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments, while following budget procedures and expectations
Receives and confirms deliveries of supplies and services
Continually seeks to develop housekeeping policies and procedures to improve the current operation
Maintains daily management of departmental labour expenses
Hire, train, evaluate, and supervise the Housekeeping team
Leads, motivates, and coaches his/her team in order to maximize productivity and satisfaction.
Attention to details, strong initiative, positive team leader
Prepares schedules, payroll and workloads for housekeeping team ensuring maximum efficiency
Conducts weekly and monthly linen inventory
Prepares and follows up on incidents and accident reports
Monitors guest complaints and takes corrective action when necessary
Prepares and reviews daily housekeeping reports
Prepares and conducts annual performance reviews for housekeeping team
Inspects all hotel rooms, public areas, VIP rooms, and fitness/pool area daily to ensure that cleanliness meets hotel standards
Ensuring all Hilton brand standards and procedures are followed by the housekeeping team
Must be available on high volume days or special events; which includes evenings, weekends and holidays
Performs other duties and special projects as assigned by the General Manager
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Flexible language requirement:
Experience:
- Housekeeping: 2 years (required)
- Management: 2 years (required)
Work Location: In person
