About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:
- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.
Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.
POSITION SUMMARY
The Individual Products Advisor will focus on sales, retention and customer experience. This role will address incoming customer inquiries from multiple sources which will create opportunities to promote, qualify and sell prospective customers our individual health and dental benefit plans over the phone, increase customer loyalty and reduce customer cancellations utilizing retention strategies.
DUTIES AND RESPONSIBILITIES
- Responds to inbound calls and follows-up with clients that have expressed an interest in our products.
- Identify members who are at risk of cancellation and ensure that these members are retained when appropriate.
- Responds to diverse and complex inquiries from customers in person, via email and by phone.
- Acts as a liaison between members, potential members and all internal departments.
- Provides timely follow-up to client issues.
- Analyzes member information, provides recommendations on possible improvements to products and services, and offers long-term solutions to retain members.
- Identify consumer trends to enhance sales and improve service management processes.
- Identifies new products and business practices that could be introduced or suggests modifications to existing practices that could reduce the risk of customer cancellations.
- Manages complex issues as required and ensures turnaround standards are met.
- Performs special assignments and other related duties as assigned.
QUALIFICATIONS AND SKILLS:
- Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.
- Ability to obtain and maintain a Provincial Accident and Sickness Insurance Agent License is required.
- Post-secondary education in a related field, such as Business Administration, is an asset.
- Previous experience in sales, customer service, and individual insurance is an asset. Strong understanding of the sales process is essential.
- Exceptional interpersonal skills, with the ability to adjust communication style to different personalities and situations. Strong verbal and written communication skills are essential.
- Strong decision making, problem solving and conflict resolution skills with the ability to use good judgment.
- Must be able to work in an independent and self-directed manner with other team members to support team goals.
- Demonstrates a strong work ethic with a sense of accountability, a desire to succeed, and a positive attitude.
- Excellent time-management and organizational skills with the ability to prioritize assignments.
- Possess an excellent telephone manner with active listening skills.
- Must be proficient in the use of Microsoft Office Suite, SharePoint, and Adobe Suite.
Ready to Apply? We are excited to meet you!
If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by June 15, 2026.
To learn more visit: https://www2.mb.bluecross.ca/about-us/careers
We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.
Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.
We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.
