Company Description:
Sentia provides real-world IT expertise across a broad spectrum of subject matter enables us to assess, architect, implement and manage high value IT solutions customized for unique business requirements. Sentia is a fast growing, nationally recognized, IT Solution provider located in Richmond Hill with deep skills in architecting, supplying, installing and managing complex IT solutions such as:
- Data Centre and Virtualization
- Data Protection
- Managed Support
- Hosted and Cloud
- Networking and Security
Job Description:
We are seeking a skilled and motivated NOC - Support Specialist 1 to join our dynamic Support Services team. The successful candidate will be responsible for handling Level 1 and Level 2 support requests, ensuring timely resolution of issues and maintaining a high level of customer satisfaction. This role requires a broad range of basic technical skills, with a focus on Windows Servers, Active Directory, vSphere, Veeam, Microsoft 365 (M365), and Azure.
Key Responsibilities:
Technical Support:
- Provide Level 1 and Level 2 technical support to clients via phone, email, and remote tools.
- Troubleshoot and resolve issues related to Windows Servers, Active Directory, vSphere, Veeam, M365, and Azure.
- Escalate complex issues to higher-level support or specialized teams as needed.
- Document and track support requests using the ticketing system, ensuring all interactions are logged and updated accurately.
- Be available for after-hours (including weekends) support to perform maintenance activities as scheduled
- Be part of an on-call roster for after-hours support
- Perform routine maintenance and monitoring of client systems to ensure optimal performance.
- Assist with the deployment and configuration of new hardware and software as required.
Customer Service:
- Provide clear and concise communication regarding issue status and resolution steps
- Educate clients on best practices and preventative measures to avoid future issues
Collaboration:
- Work closely with other team members and departments to resolve issues and improve processes
- Stay up to date with emerging technologies and industry trends
Qualifications:
Education & Experience:
- Associate's degree or higher in Information Technology, Computer Science, or related field; or equivalent experience
- 1-3 years of experience in a technical support or helpdesk role, preferably within an MSP environment
- Technology specific certifications and experience with IT management tools would be an asset
Technical Skills:
- Basic to intermediate knowledge of Windows Server operating systems
- Experience with Active Directory administration and troubleshooting
- Familiarity with the administration of virtualization technologies, particularly vSphere
- Understanding of backup and disaster recovery solutions, specifically Veeam
- Proficiency with Microsoft 365 administration and support
- Exposure to Azure cloud services and administration
Soft Skills:
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Ability to work independently as well as part of a team
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and priorities effectively
- Ability to perform other assigned duties as required to support Sentia and its customers
- Ability to travel and have a valid passport
Benefits:
- Paid time off and holidays
- Professional development opportunities and support for certification
- Health and Dental Benefits
- In-office gym for employees
- Phone Reimbursement Plan
- Flexible Work Hours
- Hybrid Office Space
- Start your morning off with coffee or tea along with breakfast and snacks
- Quarterly team events
- On-Site Parking
- Small start-up mentality
Submission Requirements:
We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants, however, only those selected for an interview will be contacted.
Sentia is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know.
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Work from home
Flexible language requirement:
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Are you eligible to work in Canada?
- What are your salary expectations? (CAD)
- This position is hybrid, you will come into the office 2/3 days a week. Please confirm you are okay with a hybrid work environment.
Work Location: Hybrid remote in Richmond Hill, ON L4B 4V1
