At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
As an Engagement Scheduler, you will be a part of Tax Experience Management Team contributing to the goals of maximum deployment of our practitioners and comprehensive project staffing for delivery of our engagements in the Greater Toronto Area. The Scheduler will support the tax team locally as well as on a virtual basis in some of our other Canadian cities. They manage and develop timely resource deployment solutions for their local client base; develop expertise and knowledge of professional staff skill sets and project requirements; analyze utilization data and deployment information and participate in developing and facilitating resource deployment strategies. The Scheduler will be dedicated to applying knowledge of the processes and deadlines, engagement economics, and team goals to advance the efficiency, productivity and profitability of the team.
Your Key Responsibilities
Scheduling for the Canadian tax consulting groups in Toronto and the Central Region
Proactively work with team leaders to ensure tax talent is deployed to maximize their development, ensure exceptional client service, and achieve firm metric goals
Utilizing strong and effective communication skills to coordinate and share work both within local teams and across national practices
Organizing the weekly scheduling meetings, record changes and follow up on issues arising
Coordinating requests for tax hours from other business units
Teaming with other members of the Tax Experience Management team to collaborate and share responsibilities
Building relationships and communicate continuously with client service personnel to identify personal schedule preferences and/or career development issues.
Meeting with Partners, Senior Managers and Managers to discuss staffing requirements for their clients, and to gain an understanding of specific engagement needs and deadlines.
Resolving conflicts with engagement team members to ensure appropriate solutions are identified in a timely manner considering engagement requirements and developmental goals of staff supported.
Managing planning process for groups
Reviewing actual and projected utilization, anticipate availability and proactively take action to minimize unassigned time while balancing the workload of all client serving individuals supported.
Identifying over and underutilized personnel; be proactive in identifying additional resources to bring utilization in line with their peers.
Appropriately prioritizing staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations.
Negotiating with client serving teams to shift time or create individual availability to meet staffing priorities for the office / area.
To qualify for the role, you must have
A College or University degree education and / or 2 or more years related work experience
A keen desire to learn and take on new challenges
The ability to manage multiple tasks, received from various sources and execute within tight deadlines
Strong organizational and time management skills
Strong Microsoft Excel and Word skills
Commitment to achieving firm goals
Strong communication and interpersonal abilities
A mindset to embraces challenge and change
Demonstrated sound judgment regarding confidential and sensitive matters
Flexibility to work additional hours during busy season
The ability to adapt to constantly changing priorities
Strong analytical skills and a high attention to detail
Proficiency in negotiation and conflict management
A client service orientation, be responsive to requests and maintain a sense of urgency in resolving issues
Outstanding teamwork and interpersonal skills
The ability to work independently and be a self-starter
Ideally, you’ll also have
A mature approach to work allowing you to fit within a fast-paced, dynamic and team-oriented professional services environment
A proactive mindset, a high level of commitment and motivation
What We Look For
We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines.
What We Offer
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer
Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
EY Way of Work and your health and safety
EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.