Coordinator, Wheels for Hope
Canadian Cancer Society
Winnipeg, MB
This is a full time contract role for 3 months.

As Canada’s largest national health charity, we fund the most promising cancer research, champion cancer prevention efforts and deliver programs and services that benefit Canadians affected by cancer. Join us and you can work with passionate and committed individuals from coast to coast who are working towards a world where no Canadian fears cancer.

To learn more about us, visit

The Wheels of Hope Coordinator receives inbound calls from patients/clients wanting to participate in the transportation program, registers those patients/clients and coordinates the scheduling of volunteer drivers in transporting those individuals to treatment.

The coordinator provides exceptional customer service to volunteers and registered patients/clients. This position will work as part of a team based in 3 provinces and will be expected to provide support to other team members.

Primary Functional Duties
  • Working within the program procedures, produce efficient and effective transportation schedules that align with established program criteria.
  • Coordinate, schedule and confirm volunteer drivers to transport clients to accepted appointments.
  • Monitor driver’s schedules; respond to various types of operational issues including re-assignments, delays and cancellations.
  • Follow established procedures to ensure issues are resolved and communicated in a timely manner.
  • Provide support to the program’s volunteer drivers.
  • Ensure all transportation data is current and complete.
  • Seek continuous improvement for all processes pertaining to the transportation program.
  • Maintain and communicate current information about treatment facilities.
  • Ensure client confidentiality.
The Coordinator will also be responsible for dispatching clients home after they have finished their treatment. They will need to:
  • Communicate effectively with clients and volunteer drivers via a two-way radio, phone, computer and in person
  • Assign rides home while considering efficient scheduling
  • Be able to think on the spot and ultilize problem solving skills
  • Ability to work in emotionally sensitive situations. This position may be exposed to broad range of emotions from volunteers, clients and caregivers who are at various stages of their cancer journey.
  • Ability to handle with competing priorities, high volume of work and tight deadlines.
  • Attention to detail and accuracy
  • Excellent interpersonal, organizational and customer service skills to communicate effectively with volunteers, clients and remote team members.
  • Ability to maintain confidentiality at all times and exhibit discretion where appropriate.
  • Experience working with databases and data integrity.
  • Experience working with office software applications.
  • Overall geographic knowledge of area of focus (roads, distance, routes, etc.)
  • Knowledge of the regional hospital systems an asset.
  • Post-secondary education, preferably in business or administration, plus 1-2 years’ experience in a client focused/fast paced environment, or the equivalent combination of education and experience.
  • Occasional travel may be required
  • Intermittent periods of intense concentration required
CCS offers meaningful opportunities to make an impact in the fight against cancer. We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values: CARING COURAGE INTEGRITY PROGRESSIVE.

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

Qualified candidates are invited to submit their resume, cover letter and salary expectations by May 24, 2019.

The Canadian Cancer Society is committed to employment equity and encourages applications from all qualified candidates. CCS will make available reasonable accommodations for people with disabilities upon request.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Please note that in keeping with the mandate of the Canadian Cancer Society to model and promote healthy lifestyles, employees are not permitted to smoke in or about Society premises or while carrying out CCS business.

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