Position Overview
August Garage is currently searching for a knowledgeable, client-focused, and highly organized Service & Parts Advisor to join our growing Service Department. The ideal candidate brings a strong automotive background combined with exceptional communication skills — experience in a franchised or independent service environment is preferred. August Garage is August Motorcars’ dedicated facility offering complete auto repair, maintenance, vehicle modification, and performance tuning services for all types of cars and trucks in Kelowna, BC. This is a pivotal, client-facing role at the heart of our service operation — the optimal candidate is detail-oriented, composed under pressure, and deeply committed to delivering a premium ownership experience.
Key ResponsibilitiesClient Communication & Service Writing
- Greet clients professionally and conduct thorough vehicle walkarounds to document concerns and pre-existing conditions
- Open, manage, and close repair orders accurately using dealer management software
- Communicate repair timelines, cost estimates, and vehicle status updates to clients throughout the service process
- Obtain necessary approvals for recommended or additional work prior to proceeding
Parts Sourcing & Inventory Management
- Source, order, and track OEM and aftermarket parts to support active repair orders and customer requests
- Maintain accurate parts inventory records and assist with regular stock counts
- Coordinate with suppliers and vendors to ensure timely parts availability and competitive pricing
- Manage core returns, warranty parts, and special-order fulfillment
Technician Liaison & Workflow Coordination
- Act as the primary communication bridge between clients and service technicians
- Prioritize and schedule work orders to optimize bay efficiency and technician productivity
- Clarify client concerns and technical findings to ensure accurate, complete diagnosis and repair
Billing & Upsell Advisory
- Prepare accurate invoices and process client payments upon service completion
- Present and recommend maintenance services, upgrades, and performance options aligned with each client’s vehicle and goals
- Follow up with clients post-service to ensure satisfaction and encourage return visits
Qualifications & Experience
- Minimum 2 years of experience in a service advisor or parts advisor role is preferred
- Familiarity with dealer management systems (e.g., PBS Systems, Reynolds & Reynolds, or similar)
- Working knowledge of automotive repair processes, OEM parts systems, and common maintenance schedules
- Valid Driver’s License and clean driver’s abstract required
- Excellent interpersonal and communication skills (verbal & written)
- Strong organizational skills with the ability to manage multiple open repair orders simultaneously
- Above-average problem-solving skills and sound judgment under pressure
Personal Attributes
- Professional, polished, and client-obsessed with a genuine passion for the automotive industry
- Calm, composed, and solutions-oriented in high-pressure or fast-moving situations
- Highly detail-oriented with a strong sense of ownership and accountability
- Able to work effectively both independently and as a collaborative member of the service team
Working Conditions
- Fast-paced dealership and service department environment
- Primarily front-of-house with regular interaction across the shop floor
- Physical requirements include standing for extended periods, occasional lifting, and frequent movement between service areas
What We Offer
- Competitive compensation and benefits package
- Hands-on leadership team that trains and mentors staff to ensure success
- Fun, performance-based team environment
- Western Canada’s largest pre-owned exotic and luxury dealership
Pay: $25.00-$35.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Store discount
Work Location: In person
