Job Title – Product Specialist
Department – Strategic Initiatives
Reports to – Director, Product Management
Job Summary
The Product Specialist is a key member of the Product Strategy Team. A strong collaborator and action-oriented critical thinker who is primarily responsible for cross-functional planning, execution, and management of product development projects to drive commercialization of new or improved technology.
Key areas of responsibility
Idea Evaluation:
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Review and respond to product development or improvement requests from sales teams and other internal stakeholders.
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Evaluate new product development opportunities, including:
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Market and competitive landscape analysis
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Review product positioning with Sales teams to assess market and customer interest.
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Work with Customers, Sales, and Engineering to develop a Statement of Requirements, timeline, and cost estimate for development work.
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Support preparation of financial analysis, including forecasts of commercial costs and pricing.
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Flag and review potential intellectual property opportunities and risks with IP team.
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Support PLM in preparing and presenting product development opportunities for approval.
Product Development:
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Conduct kick-off meeting with Engineering, participate in Design reviews, ensure engineering and testing meets customer requirements.
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Attend Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.
Field Trials:
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Coordinate and approve field trial plans in collaboration with Engineering and Technical Services teams.
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Together with Sales, Ops, and Technical Services teams, ensure field trials are executed according to plan.
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Recommend commercial launch based on successful field trial execution.
Product Launch:
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Collaborate with all pertinent business units to ensure product readiness for commercialization (manufacturing, sales, marketing, operations, engineering, TS, IP, Legal, BI, HS&E)
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New Product support for Sales, Operations and Technical Services
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Creating operational Risk & Contingency Matrices for new or modified product offerings
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Prototype inventory management and managing eventual inventory hand over to Operations.
Commercial Performance Monitoring of Existing Products:
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Generate technical reviews, pre & post-job analysis, product performance reports and case studies.
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Work with Business Intelligence team to run analytics on product performance.
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Ensure a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain
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Monitor competitive landscape and customer adoption, support Marketing and IP Strategy
Internal Resource Support:
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Provide customer support to sales team in technical meetings, facility tours, joint development discussions, and negotiation meetings.
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Understanding and interpreting codes, standards, and regulatory requirements (e.g., ISO and API)
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Presenting product management related materials to small and large groups
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Assist in the creation of new internal and external marketing and training materials as necessary.
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Perform internal training sessions for new products and services.
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Propose and write industry SPE papers and represent the product perspective technical conferences.
Other:
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Help to promote safe work practices and higher standards of performance.
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Support and uphold HS&E policies and procedures of NCS and the customer.
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Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise.
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Participate in Personal Development for Success (PDS).
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Other duties, relevant to the position, shall be assigned as required.
Knowledge, Skills & Abilities
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Bachelor’s degree in engineering or equivalent determination by hiring manager.
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Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control; required.
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Professional Engineer (P. Eng) status, registered with A.P.E.G.A; considered an asset.
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Product and/or Project management training and certification; asset
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Experience working with data visualization software, project management systems, and modeling software (e.g. performing Torque and Drag models and Tubing Force Analysis (TFA); asset.
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International or offshore operations experience; asset.
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Proficient with Microsoft Office Suites.
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Organizational skills, with ability to independently prioritize work.
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Work with other teams and exhibit effective communication and interpersonal skills.
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Proficient in data analytics, group presentations, and root cause analysis (RCA)
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Hands - on approach to problem solving and design.
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High level of efficiency & work ethic, specific attention to details
Mental Demands
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Ability to handle stressful situations.
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Ability to understand, remember and apply oral and written instructions.
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Ability to make decisions that significantly impact the department’s credibility, operations, and services.
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Ability to understand complex problems and to collaborate and explore alternative solutions.
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Ability to organize and prioritize own work schedule on short/long term basis.
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Ability to organize and prioritize project milestones of others on short/long term basis
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Detail focused and ability to learn new tasks quickly.
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Ability to understand and follow basic instructions and guidelines.
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Interact with co-workers on-site; attend meetings; be available for in-person communication.
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Ability to collaborate in a team setting and communicate effectively.
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Ability to speak publicly.
Additional Information
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Status: Overtime Exempt
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Employment Classification: Full-time, Regular
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Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, on-call 24/7 for technical reference.
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Special Equipment: Cellphone, Laptop
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Discretionary Bonus Eligibility: Eligible
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Travel: field work, domestic and international travel maybe required
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Criminal background check required for all positions.
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Safety sensitive positions will require additional pre-employment testing.
Core Competencies
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Teamwork/Collaboration - Able to work cooperatively with other individuals
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Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
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Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
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Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
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Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
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Continuous Improvement - Ongoing improvement of products, services or processes through incremental & breakthrough improvements
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Accountability - Obligation or willingness to be answerable for an outcome
