Casual Customer Service Agent
Abbotsford, BC
Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land.

WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you!

Posting Open Date: 07/16/2019

Posting Close Date: 07/23/2019 (Please note the posting will close at 11:59pm)


The Role(s) Overview:
As a Customer Service Agent (CSA) for WestJet we rely on you to set the tone as the first face-to-face point of contact in our guests’ journey. Your expertise is essential in providing a stress-free and safe experience by helping guests check-in, support self-serve kiosks, preparing the aircraft for on-time departure, greeting our most recent arrivals and more!

WestJet has a growing flight network that is changing often, and agents may have schedules that include very late nights and early mornings. Schedules at this base are determined using a Seniority Schedule Preferencing system that will take tenure at WestJet Group of Companies into consideration

Facilitate the check-in process for guests either at self-serve check-in, or at guest assistance using our reservation system.
Assist guests requiring extra assistance (i.e.: wheelchair assistance, escorting unaccompanied minors, guiding guests with visual impairments).
Operate assistive mobility devices such as the Eagle II and Eagle III assistive wheelchair devices.
Move and lift bags on to baggage belts.
Handle various forms of payment including cash, debit, and credit cards.
Ensure the rules and regulations of governing bodies such as Transport Canada.
Organize the safe arrival and departure of a flight by completing technical and non-technical gate tasks.
Announce flight arrivals, departures, and boarding information using the public-address system.
Handle guests’ concerns with empathy and resolve challenges with empowerment.
Assist with security checks and grooming the aircraft, including light cleaning of seats, seat pockets, and floor.

Proven experience in a customer service industry, with at least two years of experience in a customer-facing role.
A demonstrated proficiency with computers, and recent experience using Windows-based software.
Flexibility to work shift-work including early mornings, days, late evenings, weekends, and holidays.
An ability to multitask in a fast-paced, time-sensitive environment.
An ability to use handheld radios and microphones to communicate with operational teams and make airport announcements.
A physical ability to consistently lift up to 70lbs/32kgs.
A professional, well-groomed appearance, and the ability to represent the WestJet brand to our guests and teammates.
Fluency in the English language, both oral and written; a second language is an asset

WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America, the Caribbean and Europe. We are recognized as a Top Employer in Canada and our more than 10,000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.

We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. Our ongoing efforts toward evolving total diversity will continue to be the way we do business every day. As owners, we believe in celebrating everyone’s unique skills, perspectives and experiences. WestJet is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.

If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth.

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will utilize safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All role that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.