Civilian Communication Operator (part time)
City of Kitchener, The Corporation of (ON)
Kitchener, ON

The City of Kitchener Fire Department Communications Division is seeking highly motivated people-oriented individuals to work as Civilian Communication Operators in a fast paced, team environment.

As a Civilian Communication Operator, you will receive and dispatch fire and medical emergencies for the Region of Waterloo. You will operate computer programs including a computer aided dispatch system; telephone systems including 9-1-1; as well as radio systems and equipment. You will also assist with support services, obtaining and maintaining resource and referral data, technical information and necessary records, logs and reports. You will monitor alarm systems for fire, medical and gas alarms as well as trouble signals and provide assistance for Direct Detect customers.


A minimum of Grade 12 education
A high level of accuracy and well developed keyboard skills
Proven customer service excellence
Proven verbal, written and electronic communication skills demonstrating effective listening
Proven decision making proficiencies including the ability to prioritize swiftly
The ability to react quickly and appropriately while remaining calm under stress
The ability to work successfully, as part of a team, with minimal supervision
Proven ability to multi task
A good attitude and outstanding employment record

The following demonstrated knowledge and/or work experience would be considered an asset
Geographical knowledge of the Region of Waterloo, including key facilities, structures and landmarks
Knowledge of communications equipment and computer applications including Intergraph CAD
Previous dispatch experience in an emergency service environment
NFPA 1061 Certification
Class G Driver’s License in good standing

Candidates who are selected for further consideration may be required to successfully complete pre-hire testing as part of the screening process.

The successful candidates will be required to participate in an extensive training program and to successfully pass written and practical assessments as a condition of employment.

A satisfactory Police Records Check screening which is deemed acceptable by the City of Kitchener is a requirement of this position.

Hours of work may include: evenings, weekends, holidays and shift work. As part-time employees the successful candidates must be available to work regular full time hours for extended shift coverages as the department requires.

Please note that as per Human Resources Policy #II-110, "Employment of Relatives of Staff Members and Elected Officials":
"The immediate relatives of staff of the Human Resources Division, all Directors, Deputy Chief Administrative Officer, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.
The immediate relatives of all other Management personnel shall not be employed where such employment would be:
1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.
2. within the same Division in the case of students."

We are committed to diversity and inclusion, and thank all applicants in advance. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.

We thank all applicants for their interest, however only candidates selected for further consideration will be contacted.