Computer Help Desk Tech- Work At Home
Asurion
New Brunswick
Computer Help Desk Tech- Work At Home(Job Number: CUS19325)
Job:Call Center Operations
Description

ROLE PURPOSE

As an Computer Help Desk Technician, your main duties consist of handling telephone calls and e-mail requests from customers who need assistance with troubleshooting computers and peripherals.

KEY ACCOUNTABILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (i.e. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup)
  • Troubleshoot via phone, software and operating system problems/failures to identify hardware/software related failures. Formulate and communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to, monitors, keyboards, and printers/all in-one multifunction
  • Identify customer's behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact
  • Arrange appropriate service for hardware failure through approved service outlets
  • Assist in escalated matters from customers and service providers
  • Make recommendations for improvements to Help Desk operations
QUALIFICATIONS

  • Bilingual preferred (English & French)
  • Minimum 1 year of customer service experience and/or call center experience
  • Excellent customer service skills and strong communication skills
  • A working knowledge of PC hardware/software troubleshooting
  • Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems
  • Ability to handle multiple responsibilities concurrently in a fast paced environment
  • Must have a working knowledge of Windows 10
  • Positivism, dynamism, team spirit
Rate Of Pay
$18.50 per Hour (English only)
$19.50 per Hour (English and French)

Primary Location

CA-New Brunswick