Job title :
DIRECTOR, EMERGENCY SERVICES
PERMANENT FULL TIME
We are looking for an experienced health care leader to fill the exciting role of Director, Emergency Services. The worksite location for this position is flexible anywhere within the Interior Health region.
The Director, Emergency Services Network is responsible for providing leadership and subject area expertise to ensure effective linkages across the continuum of care. The Director determines strategic direction; ensures alignment with both provincial and organizational priorities; and guides the provision of safe, effective, and quality patient-focused care. Using change management processes and principles, the Director is responsible for implementation planning (including resource implications), performance monitoring, and evaluating initiatives set out in the strategic direction. In collaboration with a program Medical Director, the Director sets a vision, communicates priorities, and facilitates consensus among diverse stakeholders, including senior provincial and area professionals, physicians, Health Authority and Ministry senior leaders, patients/families, and local community officials. Key areas include: Emergency Services provided in emergency departments across Interior Health (IH).
TYPICAL DUTIES AND RESPONSIBILITIES:
1. Leads a collaborative development process and coordinates the implementation of Health Authority-wide and/or provincial strategic and service delivery plans for the clinical service area based on best practices. This includes researching and developing potential approaches, standards, and work plans; supervising staff; ensuring deliverables are on time/task/budget and aligned with both internal and external (Government) priorities; liaising and building relationships; and working with diverse stakeholders, including provincial senior and content area professionals, Health Authority Vice Presidents, Executive Medical Directors and other physician leaders, Senior Leaders within the Vice President portfolios (e.g., Acute Area Directors, Community Directors), operational leaders, and physicians. Key areas include: Emergency Services provided in emergency departments across IH.
2. Develops and leads innovative quality improvement initiatives that inform the continuous development of evidence-based, best practice clinical practice standards for the delivery of emergency services care across the Health Authority. Activities include coordinating the design, implementation, management, and monitoring of electronic surveillance tools.
3. Accountable for successfully leading and achieving Accreditation designation requirements relative to the Network.
4. Serves as the Data Steward for data and information related to the Network for the Health Authority.
5. Leads planning and implementation of initiatives that improve the flow of critically ill or injured emergency patients across the full continuum of care. Continuously improves, standardizes, eliminates waste, and adds value from the perspective of the patient, the clinician, and the general public.
6. Responds to individual physician, patient, and public concerns as appropriate on behalf of the organization. Provides information and data to support responses from other senior leaders and ensures appropriate interpretation of the information. Coordinates information-gathering from both a site and provincial level to be able to formulate responses within a timely manner.
7. Leads the strategic communication planning for the Network to ensure accurate and consistent messaging internal and external to the Health Authority.
8. Acts as a liaison, negotiating and building consensus, between provincial and organizational stakeholders.
9. Creates and supports physician engagement processes within the Network to ensure appropriate collaboration and input into strategies, decisions, and regional standards. Provides a forum for improved communication between physicians within the Network and administration.
10. Leads, coordinates, facilitates, and approves research activities relative to Emergency Services.
11. Develops and monitors an annual budget, plans and adjusts operation deliverables to meet projections and annual targets, approves expenditures, and prepares summaries for fiscal reporting.
12. Recruits, hires, implements performance management, disciplines, and terminates (if needed) staff as is required to meet portfolio and organization objectives. Leads the development of educational plans, in-service training, and mentorship to support individual employee professional development and provides talent management and succession planning for the Network.
13. Performs other duties as assigned.
Skills and Abilities:
- A Master’s degree and demonstrated achievement of competence and mastery as a result of extensive experience and/or study in a health-related field or Business Administration.
- Certified Nurse in Critical Care, Emergency, and/or an equivalent combination of education, training, and experience.
- Seven to ten years of management experience, including program leadership experience in a complex healthcare environment.
- Ability to leverage exceptional relationship-building skills and find innovative ways to communicate and build consensus with diverse groups regarding complex issues.
- Exceptional relationship-building skills and innovative communication and consensus-building skills with varied groups to solve complex issues.
- Ability to communicate through a variety of mediums.
- Ability to work with a diverse group of key stakeholders within and external to IH.
- Precision and great attention to detail in spite of short timelines and rapidly changing priorities.
- Ability to identify and facilitate conflict resolution with diplomacy and political savvy.
- Demonstrated change management implementation skills.
- Demonstrated ability to work within a Matrix management structure.
- Ability to be innovative in finding solutions to complex problems and creating new models of compensation.
- Ability to define own continuing education needs and maintain competency through reading literature, management workshops, seminars, and available educational offerings.
- Precision and great attention to detail despite short timelines and rapidly changing priorities.
- Flexibility with respect to how, where, and when work is performed. The position entails unpredictable work hours and competing workload demands.
- A BC Driver’s license. The role requires travel approximately 20 percent of the time.
- Physical ability to perform the duties of the position.