Part Time member Service Rep -Evenings and weekends
CAA Atlantic Limited
Saint John, NB

Based in Atlantic Canada, CAA Atlantic is one of the most trusted and respected consumer-based organizations in the region. We are the preeminent Auto Club in the country, and we are currently seeking part-time Member Service Representatives to join our Roadside Assistance Contact Centre in Saint John working 10 -20 hours per week, evenings and weekends. If you enjoy working in a small group with great people in a family like atmosphere we would be a great fit for you. Our Contact Centre is not your typical call center; we are a small group of about 20 people where your training is a personalized one on one experience, and every person on our team will be a resource for you when you need help.

We offer:

  • Competitive compensation package with a premium for bilingualism and extra for stat holidays worked.
  • Paid one on one Training (our training program is paced to fit your needs)
  • Free Parking
  • On-site Fitness Room
  • Clean, professional environment

We are a 7 day a week/365 day a year operation with hours from 6am to 11pm AST.

Duties:

  • Answer inbound requests for Roadside Assistance
  • Dispatch calls to the service provider
  • Answer general Membership inquiries
  • Other duties as required

Qualifications:

  • Bilingual in French and English is considered an asset
  • Ability to thrive in a team environment
  • Highly motivated with a commitment to customer service
  • Strong communication and interpersonal skills
  • Listening and problem-solving skills with high attention to detail
  • Relevant customer service experience
  • Proficient in basic computer skills and typing
  • Knowledge of the Atlantic Geography and map reading aptitude

Qualified applicants who are seeking a position with this organization are invited to apply here by November 22 2019.

Only successful candidates will be contacted for an interview.

No telephone calls please.

Job Type: Part-time

Salary: $16.00 to $16.92 /hour