Customer Service Advisor & Lube Technician - Paid Training
Mr. Lube + Tires - Courtenay, BC
Pay: $18.25 -$22.00 per hour plus performance-based incentives
Job Type: Full-time, Permanent
Work Location: In person
At Mr. Lube + Tires in Courtenay, we are looking for a reliable, responsible, and customer-focused person to join our team as a Customer Service Advisor & Lube Technician.
This role combines customer service, vehicle inspections, service recommendations, and hands-on automotive maintenance. Automotive experience is welcome, but not required. We provide paid training for the right candidate.
We are looking for someone who is good with people, willing to learn, comfortable working in a fast-paced environment, and interested in growing with the company.
About the Role
In our store, one team member is often responsible for both the customer conversation and the basic vehicle service. This helps create a better customer experience because the person speaking with the customer also understands what was checked on the vehicle.
You will greet customers, complete basic vehicle checks, explain findings clearly, recommend appropriate maintenance services, and help complete the approved work.
Service recommendations are based on OEM manufacturer maintenance guidelines, available CARFAX service history or vehicle information, findings from our vehicle inspection, and the vehicle’s condition, mileage, and service history.
What You’ll Do
- Welcome customers in a friendly and professional manner.
- Listen to customer needs and understand what they came in for.
- Perform basic vehicle checks, including fluids, filters, tires, lights, wipers, and other maintenance items.
- Review OEM maintenance guidelines and available vehicle information where applicable.
- Explain inspection findings in clear and simple language.
- Recommend maintenance services that are due, overdue, or worth planning for.
- Explain what is urgent, what can wait, and why.
- Present service options and pricing clearly before work is completed.
- Get customer approval before performing additional services.
- Perform or assist with oil changes, filter replacements, fluid services, tire checks, and other basic maintenance services after training.
- Keep accurate records of services completed and recommendations made.
- Work safely in a fast-paced team environment.
- Help maintain a clean, organized, and professional workplace.
- Build customer trust through honesty, consistency, and quality service.
What Success Looks Like
- Customers understand what was checked on their vehicle.
- Customers feel confident in the service recommendations.
- Maintenance opportunities are identified through complete inspections.
- Service options are explained clearly and professionally.
- Approved work is completed properly and efficiently.
- Customers leave with a positive impression and return for future service.
- Store performance improves through strong communication, complete inspections, and consistent service standards.
Who We’re Looking For
We are looking for someone who is:
- Reliable, punctual, and accountable
- Confident speaking with customers
- A good listener and clear communicator
- Professional and respectful
- Motivated by performance and growth
- Comfortable recommending services based on inspection findings
- Willing to learn automotive maintenance
- Comfortable with hands-on work
- Detail-oriented
- Able to work well in a team
- Interested in a long-term career opportunity
Experience in customer service, retail, hospitality, sales, trades, or automotive service is considered an asset, but it is not required.
What We Offer
- $18.25 -$22.00 per hour, based on experience
- Performance-based incentive program
- Paid training
- Ongoing coaching and development
- Full-time, year-round employment
- Opportunity to learn valuable automotive and customer service skills
- Career growth opportunities
- Employee discounts
- Company events
- On-site parking
- Supportive team environment
Career Growth
We are looking for individuals who want to grow with the company, take on increasing responsibility, and develop valuable leadership, customer service, sales, and automotive skills that will benefit them throughout their careers.
Many supervisors, managers, and leaders started in entry-level positions.
Growth opportunities may include:
- Senior Technician
- Supervisor
- Assistant Manager
- Store Manager
- Operations and leadership roles
Requirements
- Strong English communication skills
- Ability to work in person in Courtenay, BC
- Reliable transportation or ability to commute
- Willingness to work in a hands-on automotive service environment
- Ability to work in a fast-paced team setting
- Valid driver’s licence preferred
- Automotive experience is an asset, but not required
Apply Today
If you are reliable, good with people, motivated to grow, and interested in learning automotive service, we would like to hear from you.
Please apply with your resume and tell us why you would be a good fit for a customer-focused automotive service role.
Pay: $18.25-$22.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Ability to commute/relocate:
- Courtenay, BC: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 2 years (preferred)
- Lube Tech: 1 year (preferred)
Language:
Licence/Certification:
- First Aid Certification (preferred)
Work Location: In person
