Job Overview
We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for technical support, ensuring seamless operation of computer systems, networks, and software across our organization. Your enthusiasm and expertise will help empower users, resolve technical issues swiftly, and maintain a secure and efficient IT environment. If you thrive in fast-paced settings and love solving complex tech challenges, this is your chance to make a meaningful impact!
Duties
- Provide expert-level technical support to end-users via help desk channels, troubleshooting hardware, software, and network issues with enthusiasm and professionalism
- Assist with desktop support tasks including installation, configuration, and maintenance of Windows, macOS, and Linux operating systems
- Manage and resolve incidents related to computer hardware, operating systems, and software applications using tools like ServiceNow and BMC Remedy
- Support network connectivity issues involving LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures to ensure reliable access
- Collaborate with teams to troubleshoot computer networking problems and optimize system performance
- Document all support activities meticulously in Jira or ServiceNow for transparency and continuous improvement
- Maintain security protocols by configuring firewalls, managing user permissions, and supporting VPN connections for remote access
Experience
- Proven experience providing technical support in a help desk or desktop support environment with a focus on customer service excellence
- Strong knowledge of Windows, macOS, Linux operating systems, and common productivity tools such as Microsoft Office
- Hands-on experience troubleshooting software issues, hardware failures, and network connectivity problems
- Familiarity with computer networking concepts including LAN setup, VPN configuration, firewalls, and security best practices
- Experience using ticketing systems like ServiceNow or BMC Remedy to track incidents and resolutions effectively
- Excellent communication skills to clearly explain technical solutions to non-technical users
- Ability to prioritize tasks efficiently in a fast-paced environment while maintaining a positive attitude
Join us as an IT Support Specialist where your technical expertise fuels our success! Your proactive approach will help keep our systems running smoothly while delivering outstanding support that empowers our team. We value innovation, dedication, and the drive to make technology work seamlessly for everyone.
How to Apply
Please submit your resume through Indeed. We thank all applicants for their interest; only candidates selected for an interview will be contacted.
Pay: $280,000.00 per year
Benefits:
- Company events
- Employee assistance program
- Employee stock purchase plan
- Wellness program
Work Location: In person
