At Everest Solutions, we’re all about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.
ABOUT EVEREST SOLUTIONS AND IMAGES LTD.
You may recognize our work under a different name.
Everest recently expanded through the acquisition of Lifetouch Canada’s school photography business, bringing together experienced teams and trusted photography programs under the Everest brand.
While our name may be new to some candidates, our commitment to quality, professionalism, and positive school partnerships remains unchanged.
Everest Solutions and Images Ltd. is a leading school photography company serving schools and communities across Canada. We capture confident smiles and milestone moments - from kindergarten through graduation day.
We partner with schools and families to:
- Deliver high‑quality school photography
- Create a smooth, well‑organized Picture Day experience
- Provide professional service from start to finish
WHAT WE STAND FOR
At Everest, how we work matters just as much as what we deliver:
- Wellbeing Comes First - We put people at the center of everything we do and create an environment where everyone feels supported and valued
- Raise the Standard - We take pride in quality, professionalism, and going above and beyond
- Own It Together - We work as a team, support one another, and follow through on our commitments
- Lead with Curiosity - We stay open, creative, and always look for better ways to do things
- Work Hard, Enjoy the Journey - We bring energy to our work while keeping things positive and collaborative
POSITION SUMMARY:
Responds to customer inquiries across multiple channels and ensures customers continue to receive excellent service and support.
POSITION DETAILS:
- Contract Term: September - December 19, 2026
- Potential Extension: Opportunity to return January - April 2027 based on business needs
- Training Start Dates:
August 31, 2026
September 14, 2026
PRIMARY DUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries via phone, email, and live chat, delivering clear and accurate information about products and services.
- Engage with customers across multiple channels while efficiently managing multiple chat conversations.
- Process and track customer orders using Lifetouch/Everest systems with accuracy and attention to detail.
- Investigate and resolve customer issues and complaints promptly, ensuring professional and positive experience.
- Serve as a liaison between customers and the operations center to support smooth communication and resolution.
- Communicate effectively with customers and internal teams via email, phone, and chat interactions.
- Maintain strict accuracy and confidentiality in all customer and business interactions.
- Contribute to continuous improvement initiatives within the department to enhance processes and increase customer satisfaction.
QUALIFICATIONS:
- High school diploma or equivalent.
- Proficient speaking, reading, and writing abilities.
- 2+ years of customer service experience in a fast-paced, high-pressure environment.
- Ability to multitask and manage multiple conversations simultaneously.
- Basic to intermediate computer knowledge, including internet navigation and use of Google software.
- Strong phone, chat, and customer service skills and etiquette.
- Excellent interpersonal skills.
- Strong organizational, time management, and problem-solving skills.
- Ability to handle and resolve problems and complaints in a courteous and professional manner.
- Ability to maintain confidential information.
OTHER REQUIREMENTS:
- Must be at least 18 years of age in accordance with applicable employment standards.
- Successful completion of a criminal background check.
- Able to work between 7:30 AM - 7:00 PM CST (Monday-Friday) with flexibility. No planned time off during the duration of the contract.
- Must be legally authorized to work in Canada and able to perform work from within Canada.
CRITICAL RELATIONSHIPS:
- Customers
- Customer Service Supervisor
- Sales Support Supervisor
- Trainees
MENTAL AND PHYSICAL ACTIVITIES:
This is a remote, computer-based role requiring extended periods of sitting, screen use, and virtual communication. The role requires the ability to multitask and maintain focus in a fast-paced environment.
This position will accept applications until filled.
