Job description
Are you a team player looking for a challenge with a passion for thriving in a fast paced environment. ADLI Logistics is currently looking for a Customer Service Representative order entry for our Warehouse customers.
Responsibilities:
- Oversee the processing of clients' orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory.
- Perform scheduled processes such as inventory, quarantine reports/inquiries.
- Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements.
- Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
- Serve as a point of contact for specific clients.
- Work closely with the Dispatch team to ensure accurate execution of loads.
- Arrange carriers for Clients' collect order.
- Schedule inbound/outbound appointments with carriers, clients and warehouse.
- Communicate effectively with clients to gain an understanding of their needs and internal processes.
- Build strong relationships with individuals at all levels of client organization and guarantee client has a positive, value-added experience in every interaction.
- Manage specific customer projects for clients.
- Back-up coverage for other Customer Service Reps
Qualifications:
- 2-4 years working experience in similar role
Additional Skills:
- Working knowledge of the warehousing/3PL and transportation industries is an asset
- Attention to detail
- Manage time effectively
- Excellent organizational skills, problem-solving and analytical skills
- Ability to work independently and as part of a team in a face paced environment
- Excellent communication skills
- Fluent in English
- Ability to multi-task and work under pressure
- Knowledge of Office 365, ERP/WMS software
- Ability to learn in house TMS and WMS
We offer:
- Competitive market salary
- RRSP matching
- Medical and dental plan
- Extensive training
- Clean and safe work environment
- Accessible by public transit
Job Types: Full-time, Permanent
Pay: $45,000.00-$49,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
