Scheduling Coordinator, Afterhours
CBI Home Health
Winnipeg, MB
Description

Description:
CBI Home Health is hiring tech-savvy enthusiastic Afterhours Scheduling Coordinators! Working out of our Winnipeg office, the Scheduling Coordinator will manage appropriately, staff and client calls to ensure the delivery of safe, competent care. The Afterhours Scheduling Coordinator is responsible to take the necessary actions for various types of calls, by following the appropriate standard operating procedures that are in place.

HOURS: This role requires ability to work flexible hours including week days morning ( 4:30am - 8:00am) , weekend shifts (4:30pm- 12:30am or 12:30pm - 8:30pm) and statutory holidays when required

RESPONSIBILITIES:
Ensure client and staff schedules in scheduling database are up to date and accurate based on needs and changes required.
Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards.
Assigns the Afterhours Coordinator within the appropriate geographical area in order to provide effective and time efficient service for all client and staff inquiries.
Transfers all appropriate Client/caregiver/employee inquiries and/or problems to the appropriate Afterhours Coordinator immediately, and as appropriate refers to the local office for necessary follow-up and action.
Ensures all relevant information is received either in verbal or written format.
Ensures all calls documented following corporate procedure.
Inputs accurate data into the scheduling databases: Procura and Qcare.
Records communication with Clients, employees, and any other relevant information in Procura/Qcare.
Reports any Client/employee issue that may impact service delivery to local office for necessary follow-up and action.
Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to appropriate personnel or local office.
Complete incident reports as required into the database.
Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.

QUALIFICATIONS:
Minimum Grade 12 education.
Experience with Microsoft Office Suite is required.
Keyboarding accuracy and knowledgeable in Windows environment.
Minimum of two (2) years’ scheduling experience preferably in the health care or customer service field.
Clear Criminal Record Check issued within 1 year is required.

BEHAVIORAL COMPETENCIES REQUIRED:
Remain rational when dealing with others, work within organization requirements, be systematic and factual when dealing with colleagues and handle conflict with logic.
Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the cause.
Works continuously to improve the quality of the service provided.
Encourage people to communicate effectively and through example to create a participative and involved atmosphere.
Detail oriented and organized at all times.
Remain self-controlled and prepared to listen to what others think and feel.
Work persistently when gathering information and seeking solutions to problems.
Be non-confrontational when handling or involved in conflict situations.
Be consistent in approach, analytical, sensitive, precise, logical, systematic and compliant. Be non-aggressive by nature.

About CBI Health Group:
CBI Health Group is Canada’s largest provider of integrated community healthcare. For over 40 years, we have remained totally committed to improving the health and enriching the lives of Canadians.

What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. We organize our teams and services to ensure the right professionals and caregivers provide the right service, at the right time, in the right place.

In over 250 facilities, our services are provided by a dedicated team of more than 13,000 administrators, support staff and caregivers that include physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians and behaviour therapists.

The CBI group of companies includes CBI Health Centres, CBI Home Health, We Care Home Health Services, Monarch House, CBI Workplace Solutions, and CBI Assessment Services. Our expanding transitional and residential community care network now numbers more than 60 homes nationwide.

At CBI, our people really care and believe that by working together, we can aim higher and make great things happen every day.

You can connect with us on Facebook.com/cbihealthgroup | Twitter: twitter.com/cbihealthgroup | www.cbi.ca

CBI Health Group is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise People & Culture during the recruitment and selection process.

Interested candidates please submit cover letter and resume. We thank all applicants however, only those selected for an interview will be contacted.