Handle and carefully respond to all customer inquiries via inbound calls;
Provide excellent customer service through active listening;
Work with confidential customer information and treat it sensitively;
Aim to resolve issues on the first call by being proactive;
Appropriately communicate with customers.
High school diploma or equivalent;
Proficient in relevant computer applications;
1 years of experience in a call center environment;
Knowledge of customer service practices and principles;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills.
Job Types: Full-time, Part-time
Salary: $15.00 to $17.00 /hour
- Call Center: 1 year (Preferred)
- healthcare: 1 year (Preferred)
- Secondary School (Preferred)