Responsibilities
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Provide exceptional guest service in a professional, friendly, and engaging manner.
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Greet guests promptly and create a welcoming dining experience.
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Build positive relationships with guests and anticipate their needs.
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Demonstrate thorough knowledge of food, beverage, and daily feature menus.
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Take food and beverage orders accurately and provide menu recommendations.
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Answer guest questions regarding menu items, ingredients, and beverage selections.
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Enter orders accurately and communicate effectively with kitchen and bar teams.
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Serve food and beverages in accordance with established service standards.
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Perform quality checks to ensure guest satisfaction throughout the dining experience.
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Clear and reset tables while maintaining cleanliness and organization in the dining area.
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Process guest bills accurately and handle cash, debit, credit, and other payment transactions.
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Resolve guest concerns professionally and escalate issues to management when necessary.
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Maintain a sense of urgency while delivering efficient and attentive service.
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Work collaboratively with team members to ensure smooth restaurant operations.
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Adhere to all food safety, liquor service, health, and safety regulations.
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Maintain a professional appearance and uphold company standards at all times.
Qualifications
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Minimum of 2 years of serving experience in a fast-paced upscale or fine-dining restaurant.
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Valid Serving It Right (or provincial equivalent) certification.
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Must be at least 18 years of age to serve alcoholic beverages.
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Excellent customer service, communication, and interpersonal skills.
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Strong sales and upselling abilities.
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Strong organizational, multitasking, and time-management skills.
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Demonstrated attention to detail and accuracy.
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Ability to remain calm and professional in a fast-paced environment.
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Strong product knowledge or the ability to quickly learn menu offerings.
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Ability to work independently and as part of a team.
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Self-motivated with a positive attitude and strong work ethic.
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Basic mathematical skills for processing payments and handling cash.
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Ability to stand, walk, bend, and perform repetitive movements throughout a shift.
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Ability to lift and carry food and beverage trays weighing up to 65 pounds.
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Availability to work flexible hours, including evenings, weekends, and holidays.
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Other Duties as assigned
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Employment Equity Opportunity
This position is part of a dedicated employment equity initiative. We strongly encourage candidates from Whitecap Dakota Nation and other Indigenous communities—including First Nations, Métis, and Inuit—to apply. If you wish to be considered under this initiative, please self-identify in your application.
Our Commitment to Diversity, Inclusion & Reconciliation
At Dakota Dunes Resort, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
We acknowledge that we are on treaty land. These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We also acknowledge the traditional homeland of the Metis and honor their contributions.
It is important that we recognize that we all have benefits and responsibilities under these agreements. We acknowledge the harms and injustices of the past and present. We dedicate our efforts to working together in a spirit of collaboration and reconciliation. We are all treaty people.
