The Case Manager is responsible for providing the highest degree of quality care and services by providing clients and families with the highest-level of service. They will assist clients in navigating their daily lives while in the care of Together We Can. They must have the ability to show empathy and compassion towards all participants. Case Managers must have an understanding of and are responsible for helping to guide clients through their recovery, Indigenous cultural healing, 12-step and SMART recovery models.
What you will do
- Complete Intake assessments and mid-term and aftercare reviews in a thorough and detailed manner as needed.
- Ensure client needs are being met and addressed by meeting 1:1 weekly
- Case manages clients and establishes a point of contact for families and third parties
- Interact courteously and tactfully with clients, co-workers, family members, visitors, third-party funding sources and the public
- Communicate effectively with funding providers and ensure the Society, participants, and funding providers are all working collaboratively in the client’s best interest
- Resolve conflicts and provide crisis intervention
- Debrief to Supervisors as required
- Communicate effectively as a member of the Counselling Team
- Document communication with clients through case and journal notes
- Continue to grow professionally and develop personal standards
- Maintain the Standard of Care and professionalism as set by the society
- Maximize retention of clients
- Ensure treatment duration is in line with agreed-upon timelines and that intake/discharge dates are accurate in FYI or Salesforce
- Coordinate client’s needs with different departments and services
- Document client interaction in FYI or Salesforce
- Update management about any concerns with the client
- Submit a report on the last day of the work week
- Aftercare & Transition planning with participant
- Send referrals to partner organizations or local services as needed
- Maintain contact with graduates for up to six weeks following discharge
What you bring
- Excellent verbal and written communication skills
- Ability to work with compassion towards individuals who suffer from addiction issues
- Basic phone/computer/electronics skills (email, Microsoft Word, Microsoft Excel, Internet, Fax, Copier, etc.)
- Time Management & Organizational Skills
- Conflict resolution
- Ability to adapt quickly to changing priorities
- Self-motivated
- Ability to work under pressure
- Ability to work as part of a team or individually
Skills and strengths
- Strong attention to detail and the ability to maintain accurate records and follow clear processes
- A high standard of conduct, sound work ethic, and flexibility in a dynamic environment
- Basic computer, phone, and office equipment skills, including email, Microsoft Word, Microsoft Excel, internet use, fax, and copier functions
- Effective verbal communication and listening skills
- Basic conflict resolution skills and the ability to work cooperatively as part of a team
- Compassion, professionalism, and a willingness to continue learning and growing through ongoing training and education
Pay: $26.00-$28.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Application question(s):
- Are you willing to work towards schooling in a Counselling capacity?
Education:
- Secondary School (preferred)
Licence/Certification:
- Class 5 Licence, unrestricted (required)
Location:
Work Location: In person
