Application Consultant, Meditech Expanse
Royal Victoria Regional Health Centre
Barrie, ON
Job Description:
For over 20 years, Collingwood General & Marine Hospital (CGMH), Georgian Bay General Hospital (GBGH), Headwaters Health Care Centre (HHCC) and Royal Victoria Regional Health Centre (RVH) have been in partnership sharing a single Health Information System (HIS) – Meditech. This group has come to be known as the “Regional IT Partnership”.

The primary purpose of this partnership is to improve patient safety and quality of care by promoting, implementing and maintaining a one patient, one record vision through a single shared HIS. The Regional IT Partnership has identified information and technology as a key pillar to support a safe and efficient patient experience while driving clinical excellence. We are excited to be preparing for the implementation of a new health information system (Meditech Expanse) that will bring together a team of skilled clinical experts and stakeholders from the four partner hospitals.

Position Summary & Accountabilities

The Application Consultant is an integral member of the Regional IT Partnership and has a synergistic working relationship with clinical areas and stakeholders they support, ensuring collaboration and striving to improve workflow with system optimization. This challenging position seeks an individual who is self-directed, analytical, and organized in order to fill the role of Applications Consultant. This role involves working closely with internal programs and departments to determine business needs and the facilitation of effective solutions that are consistent with organizational goals and objectives. The role will support application development, operations and maintenance of on clinical and non-clinical systems. This position requires direct communication with other support services such as Informatics and Technology Services Service Desk staff, Innovation and Technology staff, clinical staff, functional experts, managers, project managers, and other support personnel. It is essential that commitments are maintained in a manner which fosters mutual trust between fellow employees. As an innovative and self-directed member of the team, you embrace accountability and encourage fellow team members to make innovative contributions and embrace new ideas to effect change and enhance quality. This role requires in-depth application knowledge of MEDITECH applications and the required integration for clinical success.

You must have access to reliable transportation and a valid driver’s license. You may be assigned to an alternate main site temporarily at the discretion of the Regional IT Partnership.

The Applications Consultant responsibilities include:
Coordinate and identify system and operating changes, tests and implements new features of software, problem analysis, daily quality checks and documentation, user support, education, training and ongoing maintenance of the application(s) and integration testing with other applications and systems

Responsible to investigate errors, diagnose problems and recommend solutions while collaborating with stakeholders

Responsible for the synchronization, implementation and documentation of all change management processes related to application(s)

Must be able to recognize problems and present solutions along with incident issue resolution and problem and change management skills

Provides the technical application skills required to successfully design, develop, deploy and maintain the technologies needed to satisfy user and applications strategies at a minimum cost and with maximum effectiveness

Collaborates with all appropriate stakeholders for downtimes, projects, upgrade testing and recovery processes

Supports, promotes and embraces change with a commitment to continuous quality improvement and system enhancements

Must be able to work effectively with Regional partners to optimize functionality and usability

Must be able to perform all essential duties of position description

Education & Experience

College Diploma/Degree Computer Sciences or programing, IT related field or relevant health care field experience

Minimum 5 years user experience in MEDITECH HCIS required

Minimum 2 years application consultant/Consultant experience required

ITIL certification an asset

HL7 training and/or certification an asset

MIRTH certified or trained an asset

LEAN trained an asset

Project Management & Eclipse training an asset

Completion Informatics Bootcamp an asset

Ability to effectively operate computer, software, and peripheral equipment, i.e. MS Office proficient and Internet Research capabilities

Experience and understanding of Change Management and Project Management philosophies and methodologies

Understanding of and experience with the principles of adult education through teaching and training

Experience with ITIL documentation required

Experience applying LEAN principles

Knowledge, Skills & Abilities

Excellent customer relations and support service

Consistently displays behaviors that enhances the image of organization as evidenced by professional and courteous behavior toward all customers.

Evidence of on-going professional development

Excellent interpersonal and communication skills

Excellent skill in problem recognition and problem solving, including critical incident management

Self -motivated and able to work independently with minimal supervision

Contributes to a positive team spirit and attitude

Excellent oral/written communication skills

Strong organizational and analytical skills, able to manage/support several projects/tasks at one time

Ability and experience demonstrated through positive performance appraisals, work history and attendance records

Demonstrated commitment to continuing education required

The Regional IT Partnership offers accommodation for applicants with disabilities in the recruitment process, and is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). The Regional IT Partnership will work proactively through all stages of recruitment to create a barrier-free process and to provide accommodations as required. If you require accommodation due to a disability during the interview process, please contact Brinean Crews at 705-728-9802, extension 42327.

This posting will remain open until a successful candidate is found.