We are a fast-growing molecular diagnostics laboratory supporting families, professionals, and partners across North America. We're looking for a Scientific Client Advisor who communicates clearly, stays organized, and builds and maintains trusted, lasting client relationships. In this role you'll be the knowledgeable point of contact for our corporate partners - managing their accounts, assisting with orders, answering their questions, and explaining technical concepts, including explaining DNA test results, ancestry and answering other client-specific questions. This is a career-track role: you'll start hands-on, supporting customers and accounts, and grow into managing your own portfolio of corporate partner accounts with a path toward team leadership.
What You'll Do
- Serve as the knowledgeable point of contact for clients by answering questions and explaining technical concepts in clear, accessible language
- Build, manage, and grow relationships with partner accounts, keeping them active and engaged, providing order related support and assisting with new orders
- Onboard new partner accounts and grow existing ones, providing online training, support, and keeping in regular contact
- Respond to customer and partner inquiries via email and phone in a clear, professional, and timely manner
- Accurately log and track client interactions across internal systems
- Ensure all communication aligns with company policies, privacy standards, and regulatory requirements
- Help identify opportunities to streamline processes based on frontline feedback
What We're Looking For
- 1+ year in customer service, account management, or client-facing work, ideally in healthcare, biotech, or a regulated environment
- Bachelor of Science degree (or similar) preferred
- Comfortable learning and explaining scientific concepts to non-expert audiences in clear, plain language
- Exceptional attention to detail and accuracy
- Reliability and accountability; you don't let things fall through the cracks
- Strong written and verbal communication skills, fluent in English (C2-Proficient or better)
- Ability to stay neutral and factual in customer-facing conversations
- Interest in growing into a long-term, career-focused role
Please submit your cover letter and resume. This is an in-person position. This position offers commission in addition to base compensation. Working hours are Monday to Friday from 8:00am to 5:00pm. We thank you for your interest, but only shortlisted candidates will be contacted. No phone calls or emails please.
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
